Palo Alto Networks Threat Intelligence Specialist

3 days ago


Santa Clara, California, United States Palo Alto Networks Full time
Our Mission

Palo Alto Networks is committed to being the cybersecurity partner of choice, protecting our digital way of life. We believe threat intelligence should be shared and available to all within the industry.

Job Description

The Technical Account Manager will act as a trusted advisor to our customers, ensuring efficient adoption of Palo Alto Networks' Unit 42 Managed Services. This role requires strong consulting and project management skills, with a proven track record of managing customer escalations and negotiations.

Your Responsibilities
  • Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive the managed services adoption.
  • Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.
  • Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points of contact within Unit 42, and touchpoints for all feedback from our customers.
Compensation and Benefits

The estimated salary for this position is between $128,000 - $209,000 per year, depending on qualifications, experience, and work location. The offered compensation may also include restricted stock units and a bonus. In addition, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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