Customer Relations Manager
6 days ago
Realm Cellars is a leading wine brand in Napa Valley, known for its exceptional wines and commitment to excellence. As a Customer Relations Manager, you will play a critical role in upholding the luxury standards of service that our customers expect.
Job SummaryThe Customer Relations Manager is responsible for managing and developing high-touch customer engagement at Realm Cellars. This includes supervising a Customer Relations Coordinator, handling customer correspondence, planning and organizing DTC campaigns, and supporting fulfillment operations.
Key Responsibilities- Supervision: Oversee the Customer Relations Coordinator to ensure deliverables are executed at a high level of quality. Collaborate with them on revising processes that need improvement.
- Customer Service: Ensure all customers' needs are met and handled in a positive, professional, and thorough manner. Support all inbound phone and Estate gate calls with specific responsibility for DTC customers, shipping, reservations, and account maintenance.
- Sales Activities: Support all planning activities related to DTC Releases by participating in weekly Release preparation huddles, updating and maintaining Release planning documents, and completing checklist action items in a timely manner.
- Fulfillment: Work closely with the fulfillment partner and Operations Coordinator to ensure a seamless shipping experience for DTC domestic and international customers.
- Experience: 5+ years of proven experience in a customer service or sales position, with a strong understanding of the wine industry.
- Skills: Excellent written and verbal communication skills, proficiency in Microsoft Office, and experience with CRM databases and POS platforms.
- Education: Bachelor's degree or equivalent work experience.
We offer competitive compensation and benefits, including medical, dental, vision, FSA, 401k, paid time off, paid holidays, and educational reimbursement.
-
Customer Relations Manager
2 weeks ago
Napa, California, United States Realm Cellars Full timeAbout Realm CellarsRealm Cellars is a leading wine brand in Napa Valley, known for its high-quality wines and exceptional customer service. As a Customer Relations Manager, you will play a critical role in upholding the luxury standards of service and creating memorable experiences for our customers.Job SummaryThe Customer Relations Manager is responsible...
-
Customer Relations Manager
4 weeks ago
Napa, California, United States Realm Cellars Full timeAbout Realm CellarsRealm Cellars is a leading wine brand in Napa Valley, renowned for its exceptional wines and commitment to excellence. As a Customer Relations Manager, you will play a vital role in upholding the luxury standards of service that our customers expect.Job SummaryThe Customer Relations Manager is responsible for managing and developing...
-
Customer Relations Manager
3 weeks ago
Napa, California, United States Realm Cellars Full timeJob Title: Customer Relations ManagerAt Realm Cellars, we are seeking a highly skilled and experienced Customer Relations Manager to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our valued customers.Key Responsibilities:Supervise and...
-
Customer Relations Manager
3 weeks ago
Napa, California, United States Realm Cellars Full timeJob Title: Customer Relations ManagerAt Realm Cellars, we are seeking a highly skilled and experienced Customer Relations Manager to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our valued customers.Key Responsibilities:Supervise and...
-
Customer Relations Manager
4 weeks ago
Napa, California, United States Realm Cellars Full timeAbout Realm CellarsRealm Cellars is a leading wine brand in Napa Valley, renowned for its exceptional wines and commitment to excellence. As a Customer Relations Manager, you will play a vital role in upholding the luxury standards of service that our customers expect.Job SummaryThe Customer Relations Manager is responsible for managing and developing...
-
Customer Relations Specialist
2 months ago
Napa, California, United States Relation Insurance Inc Full timePosition Overview:We are looking for motivated individuals who possess a strong commitment to achieving success, a dedication to ongoing personal and professional development, and the capability to consistently provide outstanding outcomes in the role of Client Service Specialist.Key Responsibilities:As a vital contributor to our organization, you...
-
Director of Donor Relations
2 weeks ago
Napa, California, United States The Salvation Army Full timeJob Title: Director of Donor RelationsJob Summary:The Salvation Army is seeking a highly skilled and experienced Director of Donor Relations to join our team. As a key member of our development department, you will be responsible for building and maintaining relationships with major donors, identifying new opportunities for growth, and developing strategies...
-
Customer Experience/Operations Manager
1 week ago
Napa, California, United States Cost Plus World Market Full timeAbout UsAt Cost Plus World Market, we're passionate about creating a unique shopping experience that's both inspiring and inclusive. For over 60 years, we've curated a diverse marketplace filled with international foods, hand-picked wine and beverages, artisan furniture, and on-trend décor. Our goal is to provide a high-quality assortment at a great value...
-
Customer Service Representative
2 weeks ago
Napa, California, United States Comcast Full timeJob SummaryComcast is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, answering questions, and resolving issues related to our products and services.Key Responsibilities:Provide...
-
Customer Service Specialist Napa
1 month ago
Napa, California, United States Foliowine Full timeJob Summary:Folio Wine Partners is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our Direct to Consumer (DTC) team, you will be responsible for providing exceptional customer service, managing DTC sales, and executing direct marketing initiatives.Key Responsibilities:Customer Service: Serve as...
-
Customer Service Representative
3 weeks ago
Napa, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate sales transactions.Key...
-
Customer Service Representative
3 weeks ago
Napa, California, United States Chevron Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate sales transactions.Key...
-
Customer Service Representative
3 weeks ago
Napa, California, United States Chevron Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assurance Representative at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate sales...
-
Customer Service Representative
3 weeks ago
Napa, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate sales transactions.Key...
-
Customer Service Representative
3 weeks ago
Napa, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate sales...
-
Customer Service Representative
4 weeks ago
Napa, California, United States Chevron Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Chevron Stations Inc. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate and efficient sales transactions.Key...
-
Customer Service Representative
3 weeks ago
Napa, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate and efficient sales...
-
Customer Service Representative
3 weeks ago
Napa, California, United States Chevron Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate sales transactions.Key...
-
Customer Service Representative
3 weeks ago
Napa, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring a seamless shopping experience for...
-
Customer Service Representative
3 weeks ago
Napa, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate and efficient sales...
