Customer Service Representative

3 days ago


Bakersfield, California, United States Ivonne Welch Medicare Plans Full time
Job Description

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Ivonne Welch Medicare Plans. As a Customer Service Representative, you will be responsible for providing quality service to our Medicare-age clients and their families over the phone.

Key Responsibilities:

  • Answer a high volume of inbound calls and complete follow-up and outbound calls as assigned
  • Be an organized multi-tasker who can stay focused and see tasks through to completion
  • Listen to instructions and take direction well, with the ability to follow established protocols

Requirements:

  • Minimum of two years telephonic or call center experience in a customer service-related position
  • Ability to commute to our Murrieta office
  • Strong grasp of the English and Spanish languages, both written and verbal
  • Ability to prioritize, stay organized, and multi-task
  • Basic computer skills
  • Pleasant phone presence with the ability to build rapport with clients
  • Positive and professional attitude
  • Flexibility in your work schedule to include evenings and weekends

Preferred Qualifications:

  • Previous experience in Medicare or insurance
  • Basic knowledge of Customer Relationship Management Software or previous experience with Zoho CRM

About Us:

Ivonne Welch Medicare Plans is a dedicated team of professionals committed to providing quality service to our clients. We are looking for a Customer Service Representative who shares our values and is passionate about delivering exceptional customer service.



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