Automotive Service Consultant
1 week ago
Join Our Team as an Automotive Service Consultant
If you are passionate about providing exceptional customer service and have a strong work ethic, this role could be an ideal fit for you.
The Automotive Service Consultant collaborates with clients to assess their vehicle requirements and requested services, confirms warranty eligibility, prepares estimates, generates repair orders, and ensures a superior customer service experience.
Key Responsibilities:
- Respond to phone inquiries in a timely and courteous manner, and make public announcements regarding service promotions and specials.
- Coordinate service appointments for clients.
- Acquire comprehensive knowledge of Fleet Farm's extensive range of tires, parts, and accessories.
- Market and recommend automotive products and services tailored to customer needs.
- Prepare service estimates by calculating costs for materials, supplies, and labor, along with determining customer payment options.
- Occasionally perform basic maintenance tasks such as oil changes, fluid checks, and battery installations.
- Assist customers with inquiries and resolve any issues, consistently delivering outstanding customer service.
- Support event and promotional preparations.
- Promote Fleet Farm's customer loyalty program, credit card, and other company initiatives positively.
- Ensure all services are performed with high quality and meet customer expectations.
- High School Diploma or GED is preferred.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to lift up to 50 lbs.
- Must be at least 16 years old and possess a valid driver's license.
- Previous experience in a customer service-oriented role is required.
- Experience in an automotive service or mechanical environment is preferred.
- Proven ability to learn basic mechanical tasks.
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