Shipping and Receiving Team Lead

2 days ago


Augusta, Maine, United States BonaDent Full time
Job Description:
BonaDent is seeking an experienced Shipping and Receiving Team Lead to join our team in Augusta, GA. As a key member of our customer service team, you will be responsible for ensuring timely delivery of cases and providing exceptional customer service to all BonaDent customers.

About the Position:
This role offers a unique opportunity to lead a team and make a significant impact on our customers' experience. You will be responsible for managing daily operations, developing processes, and maintaining relationships with customers. If you have a passion for customer service and team leadership, we encourage you to apply.

Key Responsibilities:
* Manage a team to achieve productivity goals and develop processes to ensure best practices are followed.
* Oversee the day-to-day operations of customer service and shipping and receiving functions, including workflow management and quality control.
* Develop and maintain positive relationships with customers to improve retention rates and provide excellent customer service.

Requirements:
* 2+ years of experience in a customer-facing role with a focus on customer service and team leadership.
* Strong organizational skills and ability to prioritize tasks effectively.
* Excellent communication and interpersonal skills.
* Ability to motivate, train, and develop others.
* Experience with Microsoft Office Suite and work order management systems.

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