Lead Customer Service Representative

2 days ago


Augusta, Maine, United States BonaDent Full time
Job Description:
The Shipping and Receiving Team Lead is a critical role at Bonadent, responsible for ensuring the smooth operation of our customer service and shipping functions. This position requires strong leadership and organizational skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:
+ Provide leadership and direction to the Shipping and Receiving team, ensuring that cases are delivered on time and customer service expectations are met
+ Monitor production and hours to ensure staff reaches goals and work with General Manager to hold team accountable to hitting goals
+ Develop, standardize, and execute processes and procedures ensuring best practices are being followed
+ Foster positive relationships with customers and improve retention rates

About Us:
Bonadent is a leading provider of dental care services, committed to delivering high-quality services to our clients. We are seeking an experienced Shipping and Receiving Team Lead to join our team in Augusta, GA.

Requirements:
+ Experience overseeing a team with a customer service focus
+ Strong Organization skills
+ Excellent phone and written communication skills
+ Reliable and dependable

Salary:$17.00 - $20.00/hour

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