Senior Operations Manager

3 weeks ago


Houston, Texas, United States TopView Sightseeing Full time
Job Title: Senior Operations Manager, Tea Around Town

We are seeking a highly skilled and experienced Senior Operations Manager to oversee the operational aspects of Tea Around Town in our newest locations. As a Senior Operations Manager, you will be responsible for ensuring the seamless execution of business operations, managing cross-functional teams, and supporting organizational growth.

Key Responsibilities:
  • Manage and supervise all aspects of product execution, ensuring flawless delivery and a world-class experience.
  • Lead launch-related activities in multiple locations to ensure timely and successful launches.
  • Be responsible for hiring, training, scheduling, managing, and performance monitoring of operations staff.
  • Manage day-to-day operations, including internal teams and partnership relationships with key vendors.
  • Develop and refine SOPs, ensuring compliance and quality assurance.
  • Collaborate with cross-functional teams to execute product changes, promotions, press events, and new product launches.
  • Analyze operational processes, identify bottlenecks, and propose process enhancements to optimize resource utilization and increase cost efficiency.
  • Oversee inventory management, reconcile inventory with systems, and perform manual transactions to maintain accuracy.
  • Identify potential risks and develop plans to mitigate them, implementing robust contingency plans for business continuity.
  • Uphold stringent safety protocols and uncompromising food quality standards throughout operational processes.
  • Work closely with the finance team to develop and manage operational budgets, monitor expenditures, and identify cost-saving opportunities.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven track record of at least 12 years in operations, with 5+ years in a management role. Hospitality, restaurant, F&B experience preferred.
  • Highly hands-on with strong problem-solving capabilities under pressure.
  • Ability to make data-driven decisions.
  • Thrive in a fast-paced, dynamic environment and adapt to changing business needs.
  • Exceptional team management abilities, with a history of building and motivating high-performing teams.
  • Excellent communication and strong organizational skills; attention to detail.
  • Work schedule is 50+ hours a week; must be available to work weekends and holidays.
  • Work locations are in Houston, TX (other locations in TX TBD); valid driver's license required.
Benefits:
  • Bonus pay
  • Paid time off
  • Health insurance (medical, dental, vision)
  • Pre-tax commuter benefit
  • More

Compensation: $70k-$90k + bonus


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