Senior Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Senior Operations Manager to oversee the operational aspects of Tea Around Town in our newest locations. As a Senior Operations Manager, you will be responsible for ensuring the seamless execution of business operations, managing cross-functional teams, and supporting organizational growth.
Key Responsibilities:- Manage and supervise all aspects of product execution, ensuring flawless delivery and a world-class experience.
- Lead launch-related activities in multiple locations to ensure timely and successful launches.
- Be responsible for hiring, training, scheduling, managing, and performance monitoring of operations staff.
- Manage day-to-day operations, including internal teams and partnership relationships with key vendors.
- Develop and refine SOPs, ensuring compliance and quality assurance.
- Collaborate with cross-functional teams to execute product changes, promotions, press events, and new product launches.
- Analyze operational processes, identify bottlenecks, and propose process enhancements to optimize resource utilization and increase cost efficiency.
- Oversee inventory management, reconcile inventory with systems, and perform manual transactions to maintain accuracy.
- Identify potential risks and develop plans to mitigate them, implementing robust contingency plans for business continuity.
- Uphold stringent safety protocols and uncompromising food quality standards throughout operational processes.
- Work closely with the finance team to develop and manage operational budgets, monitor expenditures, and identify cost-saving opportunities.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven track record of at least 12 years in operations, with 5+ years in a management role. Hospitality, restaurant, F&B experience preferred.
- Highly hands-on with strong problem-solving capabilities under pressure.
- Ability to make data-driven decisions.
- Thrive in a fast-paced, dynamic environment and adapt to changing business needs.
- Exceptional team management abilities, with a history of building and motivating high-performing teams.
- Excellent communication and strong organizational skills; attention to detail.
- Work schedule is 50+ hours a week; must be available to work weekends and holidays.
- Work locations are in Houston, TX (other locations in TX TBD); valid driver's license required.
- Bonus pay
- Paid time off
- Health insurance (medical, dental, vision)
- Pre-tax commuter benefit
- More
Compensation: $70k-$90k + bonus
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