Senior Operations Manager

1 week ago

Houston, Texas, United States ABM Industries Full time
Job Description

The Senior Operations Manager is a critical role within ABM Industries, responsible for overseeing the operations and performance management of all ABM activity in client Fulfillment Centers.

Key Responsibilities
  • Develop and implement operating standards and metrics for the ABM Program at all client Fulfillment Centers.
  • Enable Senior Operations Managers to implement, inspect, and enforce standards with a goal of "Zero Defect".
  • Partner with the Sr. Manager for Specialty Operations to ensure consistent ABM program performance across all client site types.
  • Collaborate with the Director of Leadership Development to identify, train, assess, and develop ABM Project Managers, Sr. Project Managers, and Manager of Operations working in the client environment.
  • Work with the Business Operations Manager to develop client-specific metrics and reporting to drive Continuous Improvement of ABM's performance.
  • Ensure ABM pricing proposals for fulfillment centers are delivered on time, with high levels of accuracy, and market-competitive rates.
  • Act as the second point of escalation for client Category Management regarding ABM operational performance in client Fulfillment Centers.
  • Identify and implement opportunities to reduce ABM overhead expense across the fulfillment center portfolio.
  • Provide operations and account management consulting services to ABM colleagues around the country working with this key account.
  • Drive the team to be client-centric, focusing on communication, service excellence, and efficiency to influence positive client experience and feedback.
  • Ensure all processes and procedures are consistent across all sites and maintain documented process and training materials.
  • Audit assigned locations regularly to ensure standard operating procedures are being adhered to.
  • Drive Visual Controls and Standard Work best practices in Warehouse Service Operations.
  • Keep current on information and technology affecting functional areas to increase innovation and make recommendations to executive leadership as necessary.
  • Provide strategic oversight and guide teams to identify, recommend, and implement changes to improve productivity and reduce cost and waste.
  • Analyze key metrics for each fulfillment center and ensure established goals are met in the areas of performance, quality, safety, client satisfaction, budgetary plan, etc.
  • Challenge the current business process and direct management to eliminate waste by reducing non-value-added activities.
  • Mentor leaders who thoroughly understand the work, live the philosophy of the company, and teach this philosophy to others.
  • Encourage a culture that stops to fix problems, gets quality right the first time, and systematically solves root cause problems.
  • Work directly with and challenge other management and employees within the organization to identify problems.
  • Assist colleagues in determining solutions that will allow the company to achieve its goals in the areas of profit, growth, retention, and client satisfaction.
  • Initiate, coordinate, and oversee major projects across fulfillment centers, including startup training, etc.
  • Oversee and evaluate equipment and facilities maintenance program to ensure quality and operational efficiency.
  • Participate in and contribute to site performance reviews and recommend employee training and skill development activities.
  • Communicate company and portfolio issues and goals.
  • Facilitate regular portfolio review and planning calls.
Requirements
  • 5+ years of distribution and/or fulfillment center experience, required.
  • Ability to accomplish goals through others.
  • Ability to improve processes.
  • Ability to lead and influence people.
  • Ability to maintain high individual productivity in a dynamic work environment.
  • Analytical and problem-solving skills.
  • Excellent interpersonal skills; display empathy, understanding, and patience with employees and external customers.
  • Effective conflict resolution and negotiation skills.
  • Effective time management and organizational skills.
  • Excellent verbal and written communication skills.
  • Handle multiple projects simultaneously within established time constraints.
  • Maintain confidentiality.
  • Perform under strong demands in a fast-paced environment.
  • Proficient computer skills, including experience with Microsoft Office Suite, internet.
  • Respond professionally in situations with difficult employee/vendor/client issues or inquiries.
  • Strong attention to detail.
  • Work independently as well as in a team environment.
  • Work professionally with clients and coworkers, treating both with enthusiasm and respect.
  • Working knowledge of continuous improvement.

Domestic travel 30-50% anticipated. As needed while at the client sites, there will be significant amounts of walking, lifting up to 40 lbs, handling pallet jack equipment, cleaning.

This is a full-time, salaried/exempt position.

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation).

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