Desktop Support Specialist
16 hours ago
Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop & Depot Support Specialist in Windsor Locks, Connecticut.
This role offers a unique opportunity to be part of our growing relationship with a great client and have responsibilities in both Desktop and Depot Support.
Responsibilities:Desktop Support:- Provide workstation software break fix support
- Perform IMAC - PC install, moves, adds, and changes
- Image loads
- Asset recovery
- Asset tagging
- Printer support
- Client Center (Tech Bar) support
- IT Service Management updates
- Other client support duties as needed to maintain workstation operations and customer satisfaction
- Manage orderly storage of equipment within the client build center (depot)
- Perform tasks related to request fulfillment and device refreshes based on provided processes and tooling
- Receive returned equipment from end users and process as appropriate
Previous working experience in desktop support is desired, but training will be provided for all entry-level new hires.
Knowledge of PC imaging and experience with change management and incident management are required.
Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wiper is preferred.
Requirements:Must be within driving distance of Windsor Locks, Connecticut, and willing to work onsite.
Please note that this position requires U.S. citizenship status.
What We Offer:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates.
We provide ongoing learning and development opportunities to foster continuous growth.
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