Customer Service Representative
3 weeks ago
At Jump Higher Connecticut LLC, we are seeking a Customer Service Representative to join our team at MJ23 Sports Bar & Grill. As a Host, you will be the first point of contact for our guests, ensuring a welcoming and memorable experience.
About UsMJ23 is a unique sports bar collaboration between Cornerstone Restaurant Group and Michael Jordan. Located in the Mohegan Sun Casino, we offer elevated bar food, craft beer, and cocktails in a modern setting with plenty of TVs for sports enthusiasts.
We value Heartfelt Hospitality, which sets us apart from other establishments. Our commitment to excellent service creates a truly memorable experience for our guests.
Job Responsibilities- Greet guests warmly upon arrival and ensure they feel welcome throughout their visit.
- Answer phone calls and respond to reservations in a professional manner.
- Maintain an accurate waiting list and notify guests when their table is ready.
- Process transactions efficiently and accurately, adhering to established policies and procedures.
- Perform opening and closing duties, including side work and maintaining a clean environment.
- This role may involve processing take-out orders and practicing upselling techniques.
- You may also be asked to clear and reset tables, assist with opening tasks, and ensure wait staff stations are clean and maintained.
The Host position requires attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Requirements- Able to work weekdays (Monday-Friday).
- High school education or equivalent required.
- Previous customer service experience preferred.
- Basic computer skills and ability to lift up to 20 pounds regularly.
- Frequent long periods of standing and walking are expected during the workday.
- Ability to see and hear adequately to perform job functions.
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Customer Service Associate
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