Customer Experience Lead

3 weeks ago


Blaine, Washington, United States The TJX Companies, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Store Supervisor to join our team. As a key member of our store leadership, you will play a critical role in driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Job Summary

The successful candidate will be responsible for overseeing daily store operations, managing a team of Associates, and promoting a culture of excellence in customer service. This is an exciting opportunity to develop your leadership skills, drive business results, and make a meaningful impact on our customers' experiences.

Key Responsibilities
  • Manage daily store operations, including visual merchandising, inventory management, and floor layout optimization
  • Lead and develop a high-performing team of Associates, providing coaching, training, and performance feedback
  • Drive sales growth through effective merchandising, promotional planning, and customer engagement
  • Maintain a safe and secure store environment, adhering to all company policies and procedures
  • Monitor and analyze sales performance, identifying areas for improvement and implementing action plans to drive growth
  • Partner with other departments to achieve business objectives, share best practices, and promote cross-functional collaboration
Requirements
  • 1 year retail experience, preferably in a supervisory or leadership role
  • Strong understanding of retail operations, including visual merchandising, inventory management, and sales strategies
  • Excellent communication, interpersonal, and leadership skills
  • Able to work flexible hours, including evenings, weekends, and holidays
Benefits
  • Competitive salary: $16.00 - $16.50 per hour
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Employee discount program
  • Paid time off and holidays

We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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