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Client Support Specialist

2 months ago

St Augustine, Florida, United States Britni Burkins Insurance Agency, Allstate Full time
Position Overview

We are experiencing significant growth at Britni Burkins Insurance Agency, Allstate, and are seeking a dedicated individual to join our team as a Customer Service Representative. This full-time role is essential in delivering outstanding service to both existing clients and potential customers.

The selected candidate will be tasked with:

  • Responding to customer inquiries and providing detailed information about our insurance products.
  • Welcoming clients and visitors in a courteous and professional manner.
  • Processing requests for policy modifications efficiently.
  • Building and nurturing strong relationships with clients to enhance customer loyalty.
  • Offering ongoing assistance to clients regarding their insurance needs.

Key Responsibilities

  • Manage incoming calls and address customer concerns effectively.
  • Ensure a high standard of customer service is maintained at all times.
  • Support clients with their policy inquiries and changes.

Qualifications

  • Possess a positive and enthusiastic demeanor.
  • Ability to establish rapport with clients from the outset.
  • Proficient in multitasking and managing various responsibilities.
  • Exhibit professional communication skills, both verbal and written.
  • Demonstrate a goal-oriented mindset and a drive for success.
  • Capable of handling challenging situations with tact and professionalism.
  • Must hold or be willing to obtain a Florida 4-40 Customer Service License.

Benefits Offered

  • Paid Time Off (PTO)
  • Health Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Dental Insurance
  • Comprehensive Training
  • Standard Monday to Friday Schedule
  • Retirement Plan