IT Support Specialist
4 weeks ago
Spicer Group is seeking a skilled IT Technician to join our team. The ideal candidate will have experience in desktop support, networking fundamentals, and database management. Responsibilities include providing end-user support for hardware and software, performing minor repairs and maintenance, and coordinating with users to resolve issues with minimal disruption. The role also entails setting up new users, conducting system maintenance tasks, and communicating with vendors and service providers to address problems.
About the Company
Spicer Group is a multi-disciplinary engineering, surveying, and planning company with offices across the United States. We pride ourselves on our core values of commitment to growth, great client relationships, excellent services and solutions, maintaining a team environment, and having integrity in all we do. We are seeking a candidate who will strive to uphold these values.
A Typical Day on the Job
- Responds to IT trouble tickets; may be asked to install printers, software or other miscellaneous requests.
- Creates or modifies database applications in a team environment under the supervision of a project manager
- Assists with projects as directed by project manager, department head, or principal of firm
- Provides end user computer hardware and software support for the firm's applications software
- Performs minor hardware repair and maintenance
- Coordinates with end users to resolve hardware/software issues in a manner minimizing disruption
- Sets up new users to the system; creates menus and assigns passwords
- Performs system/file maintenance tasks, e.g., file sizing, purging
- Contacts software and hardware vendors as needed to communicate and resolve program problems
- Contacts service providers as needed to communicate and resolve hardware/software problems
- Serves as first level support when on call
Education and Experience Requirements
- Associates degree or certification in Computer Science or Information Technology or equivalent experience
- Experience in desktop support role
- Familiarity with networking fundamentals and concepts
- Experience with Directory services (AD, Open Directory, LDAP)
- Database Experience (MYSQL, MSSQL, Access, FileMaker)
Preferred Experience
- Web programming experience
- A+ certification or equivalent
- Mac certification
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