Restaurant Operations Supervisor

3 weeks ago


Monument, Colorado, United States Freddy's Frozen Custard & Steakburgers Full time

Job Summary:

This is a supervisory restaurant position at Freddy's Frozen Custard & Steakburgers. The successful candidate will provide leadership, motivate team members, and meet operational expectations to support the Associate and Operating Partners with day-to-day operations.

Key Responsibilities:

  • Supervise restaurant operations during meal periods to ensure Freddy's standards of Hospitality, Quality, and Cleanliness are being followed.

  • Correct operational mistakes with a goal of satisfying the guest.

  • Provide motivational support to team members.

  • Assist with management of team schedules.

  • Exhibit leadership through a supportive presence during shifts.

  • Ensure compliance with food safety, security, quality, and cleanliness standards.

  • Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.

  • Complete scheduled inventories and stock and requisition necessary supplies.

  • Assist with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching team members; serve as a role model.

  • Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.

  • Ensure shift execution of the KMG Uniform Policy.

  • Maintain confidentiality of proprietary information; protect company assets.

  • Support all co-workers and treat them with dignity and respect.

  • Ensure a hospitality-focused culture.

  • Support strategies to ensure operational progress, sales growth, and team member retention.

  • Other responsibilities as assigned within the scope of the position.

Requirements:

  • Ability to lead, motivate, and empower team members.

  • Takes initiative.

  • Has excellent verbal and written skills.

  • Ability to recognize problems and problem-solve.

  • Restaurant experience generally required.

  • Outstanding guest service skills.

  • Ability to work a flexible schedule.

  • Technically competent in restaurant operating systems, learning systems, and typical desktop software.

Qualifications and Requirements:

  • Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to guests, colleagues, and management.

  • Excellent guest service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with guests, coworkers, and management.

  • Ability to read and interpret documents such as sales analysis, procedure manuals, and job instructions, etc.

  • Ability to write routine reports and business correspondence.

Physical Demands and Work Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is frequently required to stand, bend, kneel, climb stairs, and walk; use hands to finger, handle, or feel; and reach with hands and arms.

  • The employee must occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Licenses and Certification:

  • Current foodservice certificates as required by state law and KMG procedures.

  • Manager Certification per KMG procedures.

Travel:

  • Occasional travel by airline.

  • Ability to stand for long periods of time.

  • Adapt easily to changing temperatures in the kitchen.



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