Delivery Operations Manager

4 weeks ago


Monument, Colorado, United States Eagle Rock Distributing Full time

Job Title: Delivery Supervisor

Job Summary:

The Delivery Supervisor is a critical member of the operations leadership team at Eagle Rock Distributing. This role is responsible for ensuring the efficient delivery of goods and services to customers. The successful candidate will have a strong background in logistics and supply chain management, with experience in supervising and coaching staff.

Responsibilities:

* Supervise and direct the performance of drivers in the market
* Communicate with drivers and customers to resolve delivery issues
* Provide backup coverage for delivery routes as needed
* Formulate and apply disciplinary action as needed to address employee issues
* Assist in daily routing and route management
* Complete administrative tasks, including invoice review and approval, driver qualification files, and payroll processes
* Assist in the processing and resolution of workforce grievances
* Ensure the overall safety, quality, and performance of the department
* Use strong leadership skills to motivate and communicate with employees
* Assist in setting targets and tracking KPIs
* Accountable for set goals, including operational performance, safety, and regulatory standards
* Identify process improvement opportunities and implement changes in partnership with leadership

Requirements:

* High school diploma or GED
* 1-3 years of experience supervising, coaching, and developing staff
* Previous experience in warehousing and/or distribution
* CDL Class A preferred
* Current DOT Medical Examiner's Certificate preferred
* Meets MVR standards set by the company
* Experience supervising a unionized workforce is preferred

Skills and Abilities:

* Effective communication and leadership skills
* Ability to work independently and as part of a team
* Strong attention to detail and ability to manage multiple tasks and priorities
* Ability to listen effectively and resolve conflict
* Demonstrated commitment to working safely and maintaining a fun and friendly work environment
* Dedication to living out Eagle Rock's values of Family, Loyalty, Community, and Teamwork

Physical Demands and Requirements:

* Regularly standing, walking, bending, twisting, lifting, and carrying
* Occasionally requires the ability to lift over 70 lbs, with or without assistance
* Must be capable of pushing or pulling loaded carts (weighing approximately 300 lbs)
* Requires working in multiple environments, including standard office environment, warehouse environment, coolers, and outdoors



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