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Technical Support Specialist II
2 months ago
Job Overview and Responsibilities
Are you a seasoned professional in the realm of information technology? Do you aspire to tackle complex challenges within a system that manages tax withholding forms, payments, and credits, generating substantial annual revenue? If you are eager to share your expertise by mentoring emerging developers and thrive in a collaborative environment that values critical thinking, technical prowess, and analytical skills, then this opportunity is tailored for you. Join our dynamic and innovative team dedicated to enhancing the Information Technology (IT) landscape at the Franchise Tax Board (FTB) to support vital statewide services.
We provide a flexible work environment complemented by excellent amenities. We seek a proactive individual who is passionate about continuous learning and teamwork to become a part of our group. You will benefit from numerous educational opportunities, including traditional training sessions (both virtual and in-person) and hands-on experience.
In this role, you will serve as the technical lead for a team of software developers working on the Withhold at Source System. This system is essential for the accounting and reconciliation of withholding taxes for various entities, including real estate sellers, nonresident entertainers, independent contractors, partners, and beneficiaries in California.
About the Technology Services Division (TSD) The TSD is committed to securely delivering and supporting IT solutions and services critical to the FTB's mission. By adhering to our mission, we aim to cultivate a collaborative and diverse team of IT professionals who drive innovation and empower our business partners to achieve their objectives.
For further insights into other technical roles at FTB, please explore our resources. If you have inquiries regarding the hiring process or require assistance, we are here to help. Please refer to the job control (JC) number and position title in your correspondence.
Work Environment
This position allows for remote work within California, adhering to departmental guidelines and operational needs. FTB mandates a minimum in-office presence of two days per week for all roles, including those eligible for telecommuting.
Key Responsibilities
- Utilize various tools to plan, schedule, and execute assigned tasks.
- Develop and maintain applications to address enhancement requests, maintenance needs, and production incidents.
- Generate and deploy code from testing environments to production at the conclusion of each release cycle.
- Create and uphold comprehensive low-level design documentation to support enhancement and maintenance requests, as well as established processes.
- Provide assistance to fellow development, analysis, testing, and production support teams.
- Participate in meetings to discuss proposed legislation and contribute insights regarding application direction.
- Attend, present, and engage in review sessions focused on various aspects of the Software Development Life Cycle (SDLC) and production support.
Special Requirements
- Candidates must successfully complete a background investigation prior to employment.
The organization utilizes E-Verify to ensure a lawful workforce. For more information about E-Verify, please visit the official website.
Important Considerations
All candidates for positions within the state civil service must meet general qualifications, including integrity, dependability, and the ability to work collaboratively. If the role requires driving, a valid state driver's license and a good driving record are necessary.
During the background investigation, FTB will review tax compliance to ensure adherence to the California Revenue and Taxation Code. Any discrepancies may affect hiring eligibility. Candidates are encouraged to verify their tax filing status before applying.
Employee Benefits Overview
New employees will receive a comprehensive overview of benefits available to them, including health, dental, and retirement plans. The organization promotes a healthy work environment and offers various programs to support employee well-being.
We look forward to welcoming dedicated professionals to our team who are committed to enhancing the IT landscape at FTB.
