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Customer Service Representative

2 months ago

Smithfield, Ohio, United States Fidelity Investments Full time
Job Description:

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via phone, email, and digital channels
  • Provide accurate and timely information to customers regarding their accounts and financial products
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet or exceed performance metrics and quality standards
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].