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FACET System Training and Support Consultant

2 months ago


Honolulu, Hawaii, United States Premier Solutions HI, LLC Full time

FACET Training and Support Specialist

Premier Solutions HI, LLC is seeking a dedicated FACET Training and Support Specialist to enhance the integration of the FACET system for Navy personnel. This role is essential in facilitating the effective use of the FACET system, addressing technical challenges, and ensuring proper documentation management.

Key Responsibilities:

  • Execute technical tasks such as developing scripts for software setups, refining installation protocols, and managing system images.
  • Troubleshoot PC-related issues, focusing on registry, libraries, and user/application permissions.
  • Provide support through various channels, ensuring timely assistance to users.
  • Conduct site visits for maintenance and support, ensuring compliance with documentation protocols.
  • Deliver training sessions on FACET and FIAR, utilizing both hands-on and classroom methodologies.
  • Present professional demonstrations of the FACET system to diverse audiences, including senior management.
  • Maintain and update the support database regularly.
  • Exhibit self-management skills to achieve objectives with minimal oversight.
  • Communicate effectively and professionally, both verbally and in writing.
  • Uphold a professional demeanor in all interactions, reflecting the values of Premier Solutions HI, LLC.
  • Perform additional duties as assigned.

Minimum Qualifications:

  • Bachelor's degree in Information Technology or a related discipline, or equivalent professional experience.
  • Possession of IAT Level I or similar certification, with A+ CE or Security+ CE preferred.
  • Proficient technical skills in Windows, OS, Server, and Networking.
  • U.S. Citizenship with a valid DoD Clearance.
  • Valid driver's license and U.S. Passport required.
  • Willingness to travel domestically and internationally as necessary.
  • Proven experience in training and customer service within the IT sector.
  • Ability to lift items weighing up to 40 pounds.

Preferred Skills and Attributes:

  • Prior experience with Navy S1, S2, S6, or S8 (CS / LS) and familiarity with Logistics.
  • Knowledge of ATO and RMF processes is advantageous.
  • Capability to work autonomously and collaboratively within a team.

Location: Honolulu, Hawaii

Experience Level: Experienced