Auto Servicing Specialist
5 days ago
We are seeking a highly skilled Auto Servicing Specialist to join our team at Upgrade, Inc. As an Auto Servicing Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues related to their auto accounts, and ensuring a positive experience for our customers.
Key Responsibilities- Interact with customers to answer questions, provide assistance, and process requests by phone and email
- Complete welcome calls to new customers and answer incoming customer calls regarding billing issues, service questions, and general concerns
- Provide thorough and accurate documentation to customer accounts across our communication channels
- Identify areas of opportunity for optimizing results and improve customer satisfaction
- Contribute to the improvement of training and development on a daily basis
- Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
- Create a positive customer experience and maintain superior quality assurance results
- 2+ years of customer service experience required
- 1+ years of experience in auto collections
- High School Diploma or equivalent required, Bachelor's or Associate's degree preferred
- Working knowledge and experience with FDCPA and FCRA regulations
- Excellent written and verbal communication
- Strong analytical and problem-solving skills
- Demonstrated ability to multi-task and work in a fast-paced environment
- Flexibility and ability to adapt to business needs
- Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills
- Team-oriented mindset
- Proficient in Microsoft Cloud-based products and Google Workplace
- Great open office space
- Paid time off (PTO)
- 401K matching
- Comprehensive benefits package: Medical, dental, vision, life insurance & disability
- Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
- Paid parking or platinum pass
- New Hire Training Program
- Wellness Incentive Program
- Kitchen fully stocked with snacks and beverages
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Auto Servicing Specialist
4 weeks ago
Phoenix, Arizona, United States Upgrade, Inc. Full timeAbout Upgrade, Inc.Upgrade, Inc. is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We have delivered over $31 billion in affordable and responsible credit to our 5 million customers.Job SummaryWe are seeking an Auto Servicing Specialist to engage with our customers by phone and...
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Auto Servicing Specialist
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Phoenix, Arizona, United States Upgrade, Inc. Full timeWe are seeking a highly skilled Auto Servicing Specialist to join our team at Upgrade, Inc. in Downtown Phoenix, AZ. As an Auto Servicing Specialist, you will be responsible for providing exceptional customer service to our clients, resolving billing issues, and processing payments.The ideal candidate will have 2+ years of customer service experience, with a...
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