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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Evonik Corporation. As a key member of our customer-facing team, you will be responsible for ensuring timely and accurate processing of customer sales and sample orders, customer master data, customer complaints, and customer inquiries.
Key Responsibilities- Coordinate and execute customer service activities, including sales order and sample order management, creating debit and credit memos, customer communications, customer master data, complaint entry, and special handling tasks management.
- Achieve and maintain customer satisfaction while ensuring internal processes and procedures are maintained.
- Build and maintain customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and C&I commitments, communicating any order updates related to order status promptly with customers.
- Coordinate and maintain effective communications with Sales, Business Functions, and Cross Functional Groups and 3rd parties concerning customer requirements, issues, feedback, as appropriate.
- Proficient in order management processes, systems, and tools.
- Obtain required forms and documentation from Customers (e.g., tax certificates, credit apps, etc.).
- Participate in departmental, business team, and cross-functional team meetings to acquire knowledge of cross-functional teams, an overall understanding of end-to-end processes, and key business strategies and objectives.
- Ensure guidelines and training requirements are adhered to for both Safety and Compliance.
- High School education diploma, general education degree, or equivalent - some college studies preferred.
- Minimum of years of customer service-related experience preferred.
- Customer service experience in the chemical industry desired.
- Experience in SAP, Excel, PowerPoint, and Word desired.
- Experience in export order coordination desired.
