Medical Assistant

18 hours ago

Maitland, Florida, United States DNA Comprehensive Therapy Services LLC Full time
Job Summary

We are seeking a highly skilled Medical Assistant to join our team at DNA Comprehensive Therapy Services LLC. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare professionals in delivering high-quality services.

Responsibilities
  • Provide administrative and clinical support to our healthcare team, including taking vital signs, preparing patients for exams, and assisting with medical procedures.
  • Initiate and complete all relevant documentation within organizational time frames, ensuring accurate and timely recording of patient information.
  • Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
  • Collaborate with team members and other staff to ensure a complete, appropriate, and positive experience for all clients.
  • Follow instructions and complete job duties as assigned by providers and management staff.
  • Take medical histories, perform genetic testing, and educate patients on test results and medication information.
  • Assist with direct client care, including tasks such as filing, chart documentation, faxes, prescription medical programs, and telephone follow-up as assigned.
  • Maintain, copy, and file patient records and other information as needed.
  • Monitor voicemails throughout the day, return calls, and effectively resolve reasons for calls within 24 hours of the call.
  • Triage patient phone calls, both incoming and on voice mail, and document interactions within 24 hours.
  • Review Athena messages and respective inbox and messages, respond, and document accordingly.
  • Discuss patient concerns with respective providers within 24 hours of incoming calls, emails, voicemails, or messages and document appropriately within the same time frame.
  • Take medication orders from psychiatrists/APRNs/PAs and phone in to pharmacy if needed, with appropriate documentation and confirmation phone calls to clients within 24 hours.
  • Prepare medication refill requests within 24 hours of receiving them and verify pharmacy information, last visit, last fill, insurance, pick up, or mail, etc.
  • Prior authorizations should be handled within 24 hours of receiving the request from the pharmacy or insurance company, with documentation of all interactions with patients and pharmacies.
  • Update medications and respective information on patient charts.
  • Provide guidance and education to patients on the details of what has been prescribed and when/where to get the medication, and document this interaction in patient charts.
Requirements
  • High School Diploma or Equivalent
  • One-year experience in healthcare, medical staff services preferred
  • Medical Assisting certification preferred
  • Proficient oral and written communications
  • Excellent attention to detail, problem-solving, and customer service
  • Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings
  • Medical terminology knowledge essential
  • Effectively uses Electronic Health Records
  • Knowledge of CPT & ICD-10 Coding procedures
  • Knowledge of medication procedures

This position earns competitive compensation plus a full benefits package, including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday, and Employee Assistance Program.

We offer opportunities for growth and a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

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