Express Service Representative

2 weeks ago


Onalaska, Wisconsin, United States Dahl Automotive Full time
Express Service Advisor

At Dahl Automotive, we prioritize our team members above all else. Our culture and career path opportunities are a testament to our commitment to our employees' growth and success. As a member of our team, you will be empowered to make a meaningful impact in this critical role and throughout your career path.

In this fast-paced position at Dahl Honda in Onalaska, WI, you will leverage your exceptional customer service skills to deliver exceptional experiences for our express service guests. You will greet them with a smile, ensure their vehicle service needs are met, and communicate with them throughout the process. We will provide you with the necessary training on our systems and processes - all you need to bring is your customer service experience and a willingness to succeed.

Key Responsibilities:
  • Oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by completing additional assignments that leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in-person, to ensure the customer does not get mishandled.
  • Communicate with technicians and relay helpful information back to the customer.
Qualifications:
  • Organized and friendly personality.
  • Fantastic communication skills with customers.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Previous automotive knowledge/experience is helpful but not required.
  • Clean driving record and valid driver's license.

As a member of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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