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Member Service Representative

1 month ago

Onalaska, Wisconsin, United States Walmart Full time
Job Summary

As a Member Specialist at Sam\u0027s Club, you will be responsible for providing exceptional member service by maintaining a clean and organized store environment, assisting members with purchasing decisions, and promoting Sam\u0027s Club products and services. You will also be responsible for ensuring compliance with company policies and procedures, and providing guidance and support to members regarding self-service technology.

Key Responsibilities
  • Maintain a clean and organized store environment, including the sales floor, self-checkout area, and surrounding areas.
  • Assist members with purchasing decisions, including answering questions and providing product information.
  • Provide exceptional member service by acknowledging members, identifying member needs, and assisting with transactions.
  • Promote Sam\u0027s Club products and services, including offering recommendations and providing information on available products.
  • Ensure compliance with company policies and procedures, including maintaining accurate records and reporting any incidents or issues.
  • Provide guidance and support to members regarding self-service technology, including troubleshooting and resolving issues.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work in a fast-paced environment and provide exceptional member service.
  • Ability to maintain a clean and organized store environment.
  • Ability to provide guidance and support to members regarding self-service technology.
Benefits

As a Member Specialist at Sam\u0027s Club, you will be eligible for a range of benefits, including:

  • Competitive hourly wage.
  • Performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
About Sam\u0027s Club

Sam\u0027s Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing exceptional member service and promoting a positive and inclusive work environment.