Automotive Client Care Specialist: Unlock Career Growth
3 days ago
We are seeking a highly motivated and dedicated Automotive Client Care Specialist to join our team at Mercedes-Benz of Boston. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
About the Role:
- Handle internet leads, inbound and outbound phone calls, and customer retention
- Manage inquiries through dealership website and other online channels
- Set customer appointments and follow through on leads
- Builthigh-level relationships with clients and foster long-term loyalty
Key Responsibilities:
- Communicate effectively with customers via phone and email
- Utilize CRM software to track interactions and ensure seamless customer experience
- Maintain accurate records of customer interactions and sales activity
- Collaborate with sales teams to identify and capitalize on new business opportunities
What We Offer:
- A competitive salary range of $55,000 - 90,000 per year (based on performance and experience)
- Ongoing training and development opportunities to enhance skills and knowledge
- A dynamic and supportive work environment that encourages growth and innovation
- Access to state-of-the-art technology and tools to streamline processes and improve efficiency
Requirements:
- 1+ year of automotive experience or related industry background
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Valid U.S. driver's license and reliable transportation
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and are looking to advance their careers in the automotive industry.
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