Retail Store Team Member

2 days ago


Wilmington, North Carolina, United States Michaels Stores Full time
Job Summary

Maintain a high standard of overall store appearance and cleanliness, ensuring a positive customer experience. Deliver exceptional customer service, assisting customers in finding products and providing a seamless shopping experience.

Key Responsibilities
  • Collect and dispose of trash, adhering to approved procedures.
  • Dust and damp mop floors, following established protocols.
  • Move equipment and products for cleaning and restocking.
  • Clean assigned areas using assigned materials and equipment.
  • Deep clean key areas, including bathrooms, breakrooms, and high-traffic zones.
  • Keep cleaning equipment organized and notify supervisors of supply needs.
  • Initiate cleaning tasks and complete assigned tasks.
  • Perform tasks in accordance with federal, state, and local guidelines.
  • Maintain positive interactions with team members and customers.
  • Project a positive image and serve as a role model.
Additional Duties
  • Provide a fast and friendly checkout experience, executing cash handling to standards.
  • Engage customers on rewards programs and private label credit cards, completing enrollments.
  • Assist with omnichannel processes, including BOPIS and SFS.
  • Participate in truck unloading, stocking, and planogram processes.
  • Support shrink and safety programs.
  • Adhere to SOPs and company programs, ensuring compliance with applicable laws and requirements.
Preferred Qualifications

Retail and/or cleaning experience preferred.

Work Environment
  • Ability to remain standing for long periods.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting with climate-controlled areas and some outdoor work.
Accommodations

Michaels is committed to providing reasonable accommodations for individuals with disabilities.



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