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Technical Support Specialist

2 months ago

Carrollton, Texas, United States Tanner Health System Full time

Job Summary

The Technology Support Tech is a key member of the Information Technology department at Tanner Health System, playing a vital role in the day-to-day operations of the office. This individual is responsible for performing general maintenance tasks, troubleshooting and repairing hardware and peripheral equipment located throughout the organization.

Key Responsibilities

  • Perform general maintenance tasks to ensure the smooth operation of office equipment
  • Troubleshoot and repair hardware and peripheral equipment
  • Provide technical support to staff and customers
  • Collaborate with technical staff to resolve complex technical issues
  • Stay up-to-date with industry best practices and procedures

Requirements

  • High School Diploma or equivalent required
  • Three years of related experience
  • Working knowledge of specialized practices, equipment, and procedures
  • Driver's License
  • Neat, pleasant demeanor, confident personality
  • Organized, accurate, good knowledge of English grammar and spelling
  • Ability to create technical procedural documentation
  • Windows hardware (Desktop) or voice hardware (Telecom) and software troubleshooting experience
  • Ability to multi-task in a fast-paced environment
  • Prior experience in problem resolution position and or customer service required
  • Microsoft Configuration Manager Experience (Desktop) or Cisco Call Manager PBX (Telecom) experience is a plus

Work Environment

This is a full-time position, Monday through Friday, 8:30am to 5:00pm.