Technical Lead for Application Delivery and Strategy

3 weeks ago


Orlando, Florida, United States NBCUniversal Full time
Job Summary

We are seeking a highly skilled Technical Lead for Application Delivery and Strategy to join our New Ventures technology team at Universal Orlando Resort. As a key member of our team, you will be responsible for overseeing the development, implementation, and management of technology systems within a hospitality/parks venue, to support our New Ventures line of business.

Key Responsibilities
  • Develop and implement a comprehensive technology roadmap to enhance operational efficiency and customer satisfaction with Architecture and other technology/business partners.
  • Oversee the deployment, configuration, and maintenance of hospitality software systems such as PMS, POS, CRM, booking platforms, and revenue management systems during and post project implementation.
  • Work with Networking partners to ensure that all hardware systems (servers, networks, security systems, IoT devices, etc.) are functioning optimally and are integrated with software solutions.
  • Liaise with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution.
  • Lead efforts to integrate various systems (e.g., PMS with POS or CRM) to improve data flow, guest experience, and operational efficiencies.
  • Lead and mentor a team of IT professionals, including system administrators, developers, and support staff.
  • Implement and manage guest-facing technologies such as mobile check-in, digital keys, smart room controls, Wi-Fi services, and loyalty apps.
  • Work with Architecture, Information Security, Legal and other partners within the UDX umbrella to ensure robust cybersecurity measures are in place to protect sensitive guest and business data, and compliance with GDPR or other relevant data protection regulations.
Requirements
  • Bachelor's degree in information technology, Computer Science, Engineering, or a related field, required.
  • 7+ years' experience in Technology management within the hospitality industry and with multi-region deployment, including construction of new hotel or venue.
  • Experience in Oracle Symphony, SAP Commerce, SAP ERPLite (basic), or SAP Customer Checkout.
  • Experience in Hotel Information Systems, i.e., CRS (Central Reservation Systems), Property Management Systems, Facilities Management System, Parking.
  • Experience with software and hardware management plus deployment of Point-of-Sale Systems for Merchandise/Food & Beverage.
  • Prior experience leading software and hardware application delivery teams & 3rd party vendor projects, strategic planning and resource management, and implementation and delivery of large-scale applications.
  • Proven successful experience in technical staffing selection and management for a wide range of IT solutions.
  • Strong understanding of networking, servers, and hardware technologies.
  • Experience with cloud services, SaaS applications, and cybersecurity best practices.
  • Ability to lead cross-functional teams and work with multiple stakeholders.
  • Excellent problem-solving skills and ability to remain calm under pressure.
  • Strong communication skills, both written and verbal.


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