Tax Collector

The Town of Nags Head is seeking a highly skilled Tax Collector to join our team. This role is responsible for managing the municipal tax collection process, interacting with the public and business owners, and ensuring exceptional customer service skills.

• Receives and reviews annual tax scrolls from the County, converting data into the Town's annual scroll and levy.
• Creates and prepares tax bills in accounting systems, prints and mails tax bills in July/August, and mails reminder notices in December.
• Processes and mails delinquent tax notices in January, conducts collection calls and mailings, and prepares annual advertising lists for approval by the Board of Commissioners.
• Adjusts delinquent tax bills for various penalties/fees with General Ledger entries and implements advanced collection procedures such as garnishments, bank attachments, and initial foreclosure processes.
• Provides information for annual certification for the North Carolina Department of Revenue (TR2 Report) and prepares annual Tax Settlement letters to the Board.
• Reconciles tax and privilege license/registrations receivable and revenue accounts and provides information for annual budget and financial statements.
• Receives and calculates monthly tax distributions from the County for DMV and Town tax collections, maintains and reconciles monthly reports of tax adjustments, and completes General Ledger entries for all tax adjustments.
• Creates new tax bills for any new discoveries/releases in the accounting system and mails letters to owners, sets up ACH (auto withdraw) accounts with the Town's bank for owners who request automatic payment withdrawals, and processes monthly partial payments with General Ledger entries.
• Updates the Town's website with tax, business license information/payments, and beach driving updates, reviews County transfer reports each month for property transfers, and makes corrections in the accounting system of new owners and addresses.
• Gathers and calculates information from penalties/fees/tax for the Finance Director for Fines and Forfeitures due to the County School system, prepares and maintains monthly delinquent accounts for the North Carolina Debt Set Off Program, and applies for annual membership in the state program.
• Creates and updates privilege license/business registration accounts for billing purposes, scans all applications into the accounting system, prepares and mails bills, prints and mails license/registrations after receipt of payment, adds monthly penalties to delinquent accounts, prints and mails delinquent notices, makes collection calls, conducts site visits, and prepares and orders annual beach driving permits and prints maps and regulations.
• Obtains contracts from various retail outlets who sell beach permits for the Town, visits retail outlets on a bi-weekly basis and collects funds and applications, provides additional supplies to outlets (maps and regulations), keeps track of permits sold with Excel spreadsheets, and reports figures to the Town Manager on a monthly basis during October through April.
• Reconciles Business License/Registrations and Beach Driving Permits receivables and revenue accounts for monthly balancing, reviews and prepares tax overpayment reports for approval on a weekly basis, creates General Ledger entries, and processes overpayment refunds to accounts payable with letters to owners.
• Receives and responds to daily inquiries, by phone or in person, regarding taxes and privilege licenses/business registrations with regards to balances/processes from owners and answers verbal and written tax certifications from attorneys, reviews daily payment batches of cash receipts from the front desk, processes checks returned from the bank due to nonsufficient funds, creates General Ledger entries for payment reversals and fees to accounts, contacts owners by phone and mails letters, and monitors accounts to ensure payment.

• Thorough knowledge of accounting principles, terminology, and methods.
• Thorough knowledge of tax regulations.
• Thorough knowledge of office procedures and equipment.
• Knowledge of computer accounting software systems.
• Ability to reconcile financial records to general ledger and subledgers.
• Ability to maintain financial records and prepare reports and statements.
• Ability to make accurate mathematical computations.
• Ability to operate office equipment, computers, calculator, phone, and copier.
• Ability to maintain working relationships with associates and general public.
• Skilled in advanced Excel and Word.
• Skilled in advanced understanding of financial data entry and calculations of tax rates.
• Skilled in use of various computer systems including Enterprise Accounting software.
• Skilled in working with all types of advanced office equipment.
• Skilled in public speaking and public interactions for collection purposes.

Graduation from high school or GED equivalency supplemented by courses in accounting, business management, or related field; an Associate's degree in accounting is preferred. Three (3)+ years' experience in collections, accounts payable and/or receivable and general understanding of general ledger and reconciliation processes.

A valid North Carolina driver's license, Certified Tax Collector as issued by the North Carolina Tax Collectors' Association within two (2) years in position, and ability to obtain Tax Collector's Individual Faithful Performance Bond which includes a thorough background investigation pursuant to NCGS.