Financial Aid Counselor

4 weeks ago


Irvine, California, United States University Of California Irvine Full time
About the Role

We are seeking a highly skilled and experienced Financial Aid Counselor to join our team at the University of California, Irvine. As a key member of our Enrollment Management division, you will play a critical role in supporting the campus goals of recruiting, retaining, and providing a world-class education to talented students from diverse backgrounds.

Key Responsibilities
  • Apply a deep understanding of student aid program practices and policies to determine appropriate allocation of aid awards and authorize exceptions.
  • Provide individualized counseling on non-routine, sensitive aid issues in a timely, professional, and courteous manner, including explaining and interpreting government and university rules and regulations concerning all areas of student financial assistance.
  • Analyze regulations and participate in the development of the UCI Financial Aid Office policy and procedure for administering Financial Aid from federal, state, university, and outside sources.
Requirements
  • Working knowledge of policies, regulations, and practices for awarding financial aid, as well as specialized knowledge of particular programs.
  • Working knowledge of University policies, processes, and procedures.
  • Working knowledge of advising and counseling techniques.
  • Ability to interpret policies and develop procedures to ensure compliance.
  • Problem identification, critical thinking, and problem-solving skills, with judgment and decision-making ability.
  • Ability to calculate financial aid with attention to detail and accuracy.
  • Organizational skills and ability to prioritize work and meet deadlines.
  • Strong written and verbal communication skills, with active listening skills and a customer service orientation.
  • Strong ability to assess processes and implement improvements, with thorough interpersonal skills.
  • Strong proficiency with standard office software, as well as internet and email applications, and working knowledge of common University/financial aid-specific computer application programs.
  • Experience using complex databases, with ability to define specifications for database programming.
  • Skill to communicate effectively both in person and on the phone, to staff, faculty, students, and members of the community.
  • Skill to compose and edit written and analytical reports to be clear, concise, and factually and grammatically correct.
  • Skill to coordinate and organize multiple complex projects and tasks, and manage competing deadlines.
  • Ability to address complex issues and provide suggestions and solutions, with ability to maintain security and confidentiality of information and records.
  • Bachelor's degree in a related area, or equivalent experience/training.
  • 5-10 years of directly related experience.
Preferred Qualifications
  • Strong presentation skills across multiple delivery methods for a diverse array of audiences and audience sizes.
  • Experience using FAME and/or SBS.
  • Knowledge of Institutional Need Analysis System (INAS).
Special Conditions
  • Occasional/seasonal nights and weekends required.
  • Must successfully complete/pass a USDOJ background check.
Conditions of Employment

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

We are committed to attracting and retaining a diverse workforce, along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request.



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