Financial Aid Counselor
3 weeks ago
The University of California, Irvine is seeking a highly skilled Financial Aid Counselor to join our team. As a key member of our Enrollment Management division, you will play a critical role in supporting the campus goals of recruiting, retaining, and providing a world-class education to talented students from diverse backgrounds.
Key Responsibilities- Apply a deep understanding of student aid program practices and policies to determine appropriate allocation of aid awards and authorize exceptions.
- Provide individualized counseling on non-routine, sensitive aid issues in a timely, professional, and courteous manner, including explaining and interpreting government and university rules and regulations.
- Analyze regulations and participate in the development of UCI Financial Aid Office policy and procedure for administering Financial Aid from federal, state, university, and outside sources.
- Working knowledge of policies, regulations, and practices for awarding financial aid, as well as specialized knowledge of particular programs.
- Working knowledge of University policies, processes, and procedures.
- Working knowledge of advising and counseling techniques.
- Ability to interpret policies and develop procedures to ensure compliance.
- Problem identification, critical thinking, and problem-solving skills, with judgment and decision-making ability.
- Ability to calculate financial aid with attention to detail and accuracy.
- Organizational skills and ability to prioritize work and meet deadlines.
- Strong written and verbal communication skills, with active listening skills and a customer service orientation.
- Strong ability to assess processes and implement improvements, with thorough interpersonal skills.
- Strong proficiency with standard office software, as well as internet and email applications.
- Working knowledge of common University/financial aid-specific computer application programs.
- Experience using complex databases, with the ability to define specifications for database programming.
- Skill to communicate effectively both in person and on the phone, to staff, faculty, students, and members of the community.
- Skill to compose and edit written and analytical reports to be clear, concise, and factually and grammatically correct.
- Skill to coordinate and organize multiple complex projects and tasks, and manage competing deadlines.
- Ability to address complex issues and provide suggestions and solutions, with the ability to maintain security and confidentiality of information and records.
- Bachelor's degree in a related area, or equivalent experience/training.
- 5-10 years of directly related experience.
- Strong presentation skills across multiple delivery methods for a diverse array of audiences and audience sizes.
- Experience using FAME and/or SBS.
- Knowledge of Institutional Need Analysis System (INAS).
- Occasional/seasonal nights and weekends required.
- Must successfully complete/pass a USDOJ background check.
The University of California, Irvine seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan.
- Legal Right to work in the United States.
- Vaccination Policies.
- Smoking and Tobacco Policy.
- Drug Free Environment.
The following additional conditions may apply, some of which are dependent upon business unit or job-specific requirements.
- California Child Abuse and Neglect Reporting Act.
- E-Verify.
- Pre-Placement Health Evaluation.
Details of each policy may be reviewed by visiting the following page - https://www.uci.edu/
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at https://hr.uci.edu/ or 949-824-0500
Must be able to provide proof of work authorization.
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