Facilities Management Supervisor

6 days ago

Lake Forest, California, United States Sonesta International Hotels Full time
Job Summary

The Maintenance Operations Manager is the onsite leader of building, equipment, and grounds condition of the hotel. This is the lead maintenance job with a limited range of facilities. The Maintenance Operations Manager may supervise or provide leadership to 1-2 maintenance workers. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel.

Key Responsibilities
  • Guest and Associate Satisfaction: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Maintenance and Repair: Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, swimming pool (if applicable), and snow removal, etc.
  • Preventative Maintenance: Perform preventive maintenance as outlined in the PM Works program. May include and is not limited to: Inspect building, furniture, bathrooms, guest rooms, and all equipment to ensure it is functioning properly and efficiently, read and record mechanical and other meters to ensure effective energy management, and maintain inspection log and records of scheduled work and repairs.
  • Inventory Management: Monitor and secure inventory. Follow established ordering procedures to replenish supplies and inventory. Minimize waste.
  • Life Safety Systems: Responsible for testing, maintenance, and repair of all hotel life safety systems.
  • Department Operations: Provide input for the annual department operating budget. Promote teamwork and quality service through daily communication and coordination with other departments.
  • Human Resources: Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Maintenance department.
  • Supply Chain Management: Manage and report on the proper use, maintenance, and location of all supplies provided to the Maintenance department. Manage and report on the purchasing of all supplies needed to manage the maintenance department.
  • Service Recovery: Utilize PM Works to implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.
  • Compliance: Ensure compliance with federal, state, and local laws regarding health and safety services.
Requirements
  • Education and Experience: Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Professional certification and license required by law.
  • Industry Experience: Previous background from the extended stay industry or apartment building maintenance management preferred.
  • Skills and Abilities: Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics. Ability to prioritize and organize work assignments. Ability to speak, read, and write fluent English; other languages beneficial.
  • Physical Demands: Frequently standing up, bending, climbing, kneeling, and moving about the facility. Frequently handling objects and equipment to maintain the facility. Will be required to regularly use commercial chemicals. Carrying, lifting, or pulling items weighing up to 75 pounds.

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