Global Customer Support Specialist

5 days ago


Louisville, Kentucky, United States American Air Filter Company, Inc. Full time
We are seeking a skilled Global Customer Support Specialist to join our team at American Air Filter Company, Inc. As a key member of our customer support team, you will play a critical role in providing timely and effective support to our global customer base.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be responsible for responding to customer inquiries, resolving issues, and collaborating with internal teams to identify and implement process improvements.

Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely manner
• Collaborate with internal teams to identify and implement process improvements
• Maintain accurate records of customer interactions and transactions

Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 5 years' prior experience in customer service or related field; manufacturing/industrial environment preferred
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Estimated Salary Range: $50,000 - $65,000 per year (based on location and experience)

If you have a passion for delivering exceptional customer experiences and working in a dynamic team environment, we encourage you to apply.

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