Global Customer Experience Specialist

3 weeks ago


Louisville, Kentucky, United States American Air Filter Company, Inc. Full time

Are you a customer-focused professional looking for a new challenge? Do you thrive in a fast-paced environment where no two days are the same? We are seeking an experienced Global Customer Experience Specialist to join our team at American Air Filter Company, Inc. in Louisville, Kentucky or Washington, North Carolina.

  • We offer a competitive salary of $50,000 - $70,000 per year, depending on experience and location.

In this role, you will serve as a key point of contact for global customers, providing advanced soft skills techniques, product knowledge, and timely problem-solving to exceed customer expectations. You will collaborate with cross-functional teams to resolve customer complaints, maintain accurate records, and develop strategic plans to drive business growth.

To succeed in this position, you must have a strong understanding of customer service principles, be able to communicate effectively with customers and internal stakeholders, and possess analytical and problem-solving skills. If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.

Our company culture is built around mutual respect, trust, and continuous improvement. We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off, to support the well-being and growth of our employees.



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