Debt Management Professional

4 weeks ago


Richardson, Texas, United States DebtBlue Full time
Job Details

As a Retention Specialist at DebtBlue, you will play a critical role in retaining clients through effective communication, problem-solving, and negotiation. Your primary responsibility will be to educate clients on the benefits of staying enrolled in our program and the potential consequences of leaving early, ensuring they remain engaged and satisfied with our services.


Key Responsibilities
  • Proactively identify reasons for cancellation requests and offer solutions to address clients' concerns, aiming to retain their business.
  • Conduct client satisfaction surveys and follow-up calls to gather feedback and implement improvements.
  • Collaborate with the sales and customer service teams to ensure a seamless client experience.

Requirements
  • Proven experience in customer service, retention, or a related role, preferably in the financial services or debt settlement industry.
  • Exceptional communication and negotiation skills, with the ability to empathize with clients facing financial difficulties.
  • Strong problem-solving abilities and a results-oriented mindset.

What We Offer
  • A competitive salary of $17.00 per hour, estimated based on the current market rate for a Retention Specialist in Richardson, TX.
  • A comprehensive benefits package, including 401K, health insurance, dental insurance, vision insurance, and more.
  • A modern and comfortable work environment in the Richardson Telecom Corridor.


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