Member Service Representative II

1 week ago


Glendora, California, United States Foothill Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative II to join our team at Foothill Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met with efficiency and care.

Key Responsibilities
  • Provide exceptional member service, resolving issues and concerns in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records and balancing cash drawers.
  • Support and promote marketing campaigns, cross-selling products and services to meet member needs.
  • Assist with school bag processing and cash vault balancing.
  • Work effectively in a fast-paced environment, adapting to changing priorities and deadlines.
Requirements
  • 1-3 years of credit union or banking experience.
  • High school diploma or equivalent.
  • Proven ability to handle confidential information with discretion.
  • Excellent communication and interpersonal skills, with a focus on empathy and customer satisfaction.
  • Ability to work independently and as part of a team.
Benefits

We offer a competitive compensation package, including health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.



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