Service Sales Advisor
1 month ago
Rusnak Auto Group is a leading luxury car dealership with a strong reputation in the Greater Los Angeles and Southern California regions. With over six decades of experience, we strive to provide exceptional customer service and satisfaction.
Job Title: Service Sales AdvisorWe are seeking a highly skilled Service Sales Advisor to join our team at our Hyundai dealership in Loma Linda. As a Service Sales Advisor, you will play a crucial role in providing comprehensive, value-added, and fair automobile repair services to our clients.
Responsibilities- Schedule service appointments and obtain client and automobile data prior to arrival.
- Immediately greet customers in a professional and friendly manner and obtain automobile information.
- Ensure client automobile problems are accurately and clearly documented on the Repair Order (RO).
- Test drive automobiles with clients as needed to diagnose problems or refer them to appropriate Service Technicians.
- Provide complete and accurate written cost estimates for all labor and parts.
- Recommend additional needed and value-added services based on service history and automobile inspection.
- Establish "promised time" with clients and coordinate with Dispatchers as needed.
- Ensure each RO is signed by the client and that they receive a copy.
- Establish clients' preferred method of payment and obtain credit approval if required.
- Notify Dispatchers of incoming work and periodically check on the progress of repairs throughout the day.
- Contact clients regarding any changes in promised time, explain cost and time requirements in detail, and obtain proper authorization before performing additional repairs.
- Implement and maintain a service marketing program.
- Review and close ROs ensuring that work is completed and additional work and corresponding authorization is noted.
- Park automobiles in assigned areas, ensure they are locked, and all keys are marked and correctly stored.
- Keep service department forms, menus, and pricing guides up-to-date.
- Ensure each client receives a thorough explanation of all completed work and charges.
- Maintain a quality control process to eliminate comebacks.
- Meet or exceed established Customer Satisfaction Index (CSI) scores.
- Efficiently and effectively handle telephone inquiries regarding appointments and work in progress.
- Thoroughly inspect automobiles for body work, inform clients if work is needed, and provide accurate estimates.
- Monitor RO sales and seek opportunities to add value for clients while increasing revenue.
- Write appropriate shares of work based on division of work among all Service Consultant/Advisors.
- Sell time at appropriate values per Company and manufacturer guidelines.
- Ensure estimates are accurate and reflect added value for clients.
- Ensure the Company and Service Technicians are fairly compensated for all completed work.
- Promote value-delivered rather than discount offered to make a sale.
- Successfully integrate personal experience, expertise, professionalism, and business strategy to achieve sales objectives.
- A minimum of 3+ years of experience in a Service Advisor or similar position in the Automotive industry.
- Strong verbal and written communication skills (bi-lingual in English, Spanish, Mandarin Chinese, or other languages is an asset).
- Excellent interpersonal and customer service skills.
Rusnak Auto Group is an equal opportunity employer and a family-owned and operated business since the 1960s. We offer a comprehensive benefits package, including competitive pay, health insurance coverage, and opportunities for professional development and growth.
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