Service Sales Advisor

1 month ago


Loma Linda, California, United States Rusnak Full time
About Rusnak Auto Group

Rusnak Auto Group is a leading luxury car dealership with a strong reputation in the Greater Los Angeles and Southern California regions. With over six decades of experience, we strive to provide exceptional customer service and satisfaction.

Job Title: Service Sales Advisor

We are seeking a highly skilled Service Sales Advisor to join our team at our Hyundai dealership in Loma Linda. As a Service Sales Advisor, you will play a crucial role in providing comprehensive, value-added, and fair automobile repair services to our clients.

Responsibilities
  • Schedule service appointments and obtain client and automobile data prior to arrival.
  • Immediately greet customers in a professional and friendly manner and obtain automobile information.
  • Ensure client automobile problems are accurately and clearly documented on the Repair Order (RO).
  • Test drive automobiles with clients as needed to diagnose problems or refer them to appropriate Service Technicians.
  • Provide complete and accurate written cost estimates for all labor and parts.
  • Recommend additional needed and value-added services based on service history and automobile inspection.
  • Establish "promised time" with clients and coordinate with Dispatchers as needed.
  • Ensure each RO is signed by the client and that they receive a copy.
  • Establish clients' preferred method of payment and obtain credit approval if required.
  • Notify Dispatchers of incoming work and periodically check on the progress of repairs throughout the day.
  • Contact clients regarding any changes in promised time, explain cost and time requirements in detail, and obtain proper authorization before performing additional repairs.
  • Implement and maintain a service marketing program.
  • Review and close ROs ensuring that work is completed and additional work and corresponding authorization is noted.
  • Park automobiles in assigned areas, ensure they are locked, and all keys are marked and correctly stored.
  • Keep service department forms, menus, and pricing guides up-to-date.
  • Ensure each client receives a thorough explanation of all completed work and charges.
  • Maintain a quality control process to eliminate comebacks.
  • Meet or exceed established Customer Satisfaction Index (CSI) scores.
  • Efficiently and effectively handle telephone inquiries regarding appointments and work in progress.
  • Thoroughly inspect automobiles for body work, inform clients if work is needed, and provide accurate estimates.
  • Monitor RO sales and seek opportunities to add value for clients while increasing revenue.
  • Write appropriate shares of work based on division of work among all Service Consultant/Advisors.
  • Sell time at appropriate values per Company and manufacturer guidelines.
  • Ensure estimates are accurate and reflect added value for clients.
  • Ensure the Company and Service Technicians are fairly compensated for all completed work.
  • Promote value-delivered rather than discount offered to make a sale.
  • Successfully integrate personal experience, expertise, professionalism, and business strategy to achieve sales objectives.
Qualifications
  • A minimum of 3+ years of experience in a Service Advisor or similar position in the Automotive industry.
  • Strong verbal and written communication skills (bi-lingual in English, Spanish, Mandarin Chinese, or other languages is an asset).
  • Excellent interpersonal and customer service skills.
About Us

Rusnak Auto Group is an equal opportunity employer and a family-owned and operated business since the 1960s. We offer a comprehensive benefits package, including competitive pay, health insurance coverage, and opportunities for professional development and growth.



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