Experienced Service Advisor
3 weeks ago
Job Description
Rusnak Auto Group is seeking a skilled Service Sales Advisor to join our team in Loma Linda. As a Service Sales Advisor, you will play a crucial role in providing exceptional customer service and driving sales revenue for our luxury car dealership.
Key Responsibilities:
- Schedule service appointments and obtain client and vehicle data prior to arrival
- Immediately greet customers in a professional and friendly manner, and ensure their vehicle problems are accurately documented
- Test drive vehicles with clients as needed to diagnose problems and recommend necessary repairs
- Provide a complete and accurate written cost estimate for all labor and parts, and recommend additional services based on vehicle history and inspection
- Establish a promised time with clients, coordinate with dispatchers, and ensure ROs are signed and clients receive a copy
- Notifies dispatchers of incoming work, periodically checks on repair progress, and promptly contacts clients regarding changes in promised time
- Implements and maintains a service marketing program, consistently reviews and closes ROs, and ensures client satisfaction
Qualifications:
A minimum of 3+ years of experience in a Service Advisor or similar position in the automotive industry, with a strong background in customer service and sales. Bi-lingual in English, Spanish, Mandarin Chinese, or other languages is an asset. A High School Diploma or GED is required, and a valid CA driver's license is necessary.
Benefits:
Rusnak Auto Group offers a comprehensive benefits package, including competitive pay, health insurance, comprehensive benefits, 401(k) retirement plan, flexible spending account, paid time-off, parental leave, employee perks, and an employee referral bonus program. Compensation will be based on experience and skill level.
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