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Operations Director
2 months ago
**Job Summary:**
The Director of Operations provides critical support functions to the ServiceNet administrative team and residential programs.
Key Responsibilities:
- Under the supervision of the Vice President or Division Director, provides support, guidance, quality assurance, continuous quality improvement, and planning for the operations of the programs within the division.
- In conjunction with the clinical team, manages the logistics of new admissions and residential placements.
- Sets up the physical operations for new residences/programs, ensuring regulatory requirements are met.
- Participates in the Residential team on projects and development of Residential Services.
- Works closely with Program Directors and staff in preparation for licensing and ensures regulatory compliance and follow-up in responding to deficiencies as they arise.
- Provides fiscal oversight to ensure Program Directors operate within their budgets.
- Ensures best customer relationships internally and externally, maintaining a positive work atmosphere by behaving and communicating in a manner that gets along with clients, customers, coworkers, and supervisors.
- Acts as a team builder, supporter, and player with integrity and loyalty, acting as a role-model by demonstrating dedication to the organization's mission and goals.
- On-call responsibilities are included in the position.
- Other duties as assigned by the Vice President or his/her designee.
Qualifications:
- Experience working with the ServiceNet population.
- Bachelor's Degree preferred in a related field and/or three years full-time experience working with people who live with developmental delays and/or brain injuries.
- 3-5 years of management experience.
- Excellent communication, computer, and organizational skills.
- Valid Driver's License and acceptable motor vehicle record.
- Certified in Medication Administration under MA MAP guidelines.
Benefits and Incentives:
- Starting salary $60,000+
- Paid orientation and trainings.
- Generous time-off package.
- Comprehensive health and dental insurance plans.
- 403(B)-retirement plan, with employer matching.
- Long-term disability benefits; paid life insurance.
- Advancement opportunities; tuition assistance; and several more benefit options.
