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Member Services Coordinator

2 months ago

Harrisonburg, Virginia, United States Commonwealth of Virginia Full time
{"title": "Member Services Coordinator", "description": "Job Summary

James Madison University is seeking a highly organized and customer-focused Member Services Coordinator to join our University Recreation team. As a key member of our team, you will be responsible for coordinating member services, leading recreation facility operations, and providing exceptional customer service to our students and community.

Key Responsibilities
  • Coordinate member services, including membership approvals, equipment center operations, and group tours.
  • Lead recreation facility operations, including maximizing facility usage and ensuring a welcoming atmosphere for all participants.
  • Provide exceptional customer service to students, faculty, and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with the Associate Director of Facilities to manage shared spaces with JMU Athletics and academic departments.
  • Develop and implement programs to promote healthy lifestyles and advance the mission of University Recreation.
Requirements
  • Relevant professional or graduate assistant experience in recreation or a related field.
  • Experience in sport/recreation event planning and management.
  • Highly organized, efficient, and effectively utilizes multiple technology platforms.
  • Strong customer service and interpersonal skills.
  • Commitment to collaboration and inclusion.
What We Offer

James Madison University offers a comprehensive benefits package, including paid vacation, sick, parental, and community service leave, as well as 19 paid holidays a year. We also offer a work-life balance and integration program, Balanced Dukes, and a Tuition Waiver Program for undergraduate and graduate level courses taken at JMU.

How to Apply

To apply, please submit your application through our online portal. We are an equal opportunity employer and welcome applications from diverse candidates.

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