Implementation Manager

4 weeks ago


New York, New York, United States Rilla Full time

We're building a team of highly skilled professionals to drive the adoption of our conversation intelligence software for outside sales and service teams. As an Implementation Manager, you'll play a critical role in ensuring our customers achieve success with our product.

Key responsibilities include:

  • Ensuring strong adoption in the first 90 days of the customer lifecycle
  • Helping customers drive the implementation with their company
  • Leading discussions with managers and sales reps onsite
  • Training managers, directors, VPs, GMs, and business owners
  • Building relationships with key stakeholders
  • Documenting success stories

You'll travel around the country, empowering business leaders to supercharge their growth, and get paid to do so. We're looking for someone who is highly energetic, loves building relationships with strangers, and is extremely extroverted.

As a customer obsessive, you'll deeply care about delighting clients and solving their pains, not about vanity metrics. You'll be an infinite learner, always looking to learn more and learn faster. You'll be a team player, loving giving and receiving feedback and learning and growing as a team.

We're a high-growth startup, and this role has the opportunity to rise into the Customer Success Manager, Account Manager, or Account Executive positions within the Revenue team. You'll get to travel the country, stay in super-fly Airbnbs and hotels, and enjoy top entry-level sales compensation.



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