Resort Guest Services Director

4 days ago


Columbus, Indiana, United States Getaway House Inc Full time

Overview

Getaway House Inc. is a company that creates unique experiences for its guests by building tiny cabins in nature and renting them out by the night.

Job Summary:

We're seeking an experienced Resort Guest Services Director to join our team. The ideal candidate will have 5+ years of experience in leading teams, overseeing physical products, and working in guest-facing industries. They must be able to take ownership of metrics and KPIs, financial or otherwise, and utilize technology to work more efficiently.

Key Responsibilities:
  1. Guest Experience
    1. Delight our guests by providing exceptional customer service.
    2. Stage cabins to meet the highest standards of cleanliness and quality.
    3. Analyze guest feedback and create plans to resolve glitches.
  2. Team Leadership
    1. Serve as the first point of contact and manager on duty for the team.
    2. Recruit, onboard, train, and develop team members.
    3. Support daily initiatives and operational tasks.
  3. Operational Excellence
    1. Maintain par stock of supplies, including cleaning items and linens.
    2. Manage labor, operating supply, and maintenance budgets.
    3. Drive KPIs, such as achieving a minimum of a 90% score on a secret shopper report.
    Requirements:
  • 5+ years of experience in leading teams, overseeing physical products, and working in guest-facing industries.
  • Experience in taking ownership of metrics and KPIs, financial or otherwise.
  • Able to utilize technology to work more efficiently.
  • Lover of the outdoors, happy to work outside during all seasonal weather conditions.
  • 18 years of age or older.
Compensation:

The estimated salary for this position is $54,000 per year, based on a starting rate of $21 per hour and assuming full-time hours with some holiday and weekend shifts.



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