Senior Operations Manager
4 days ago
Sciens Building Solutions is seeking a highly skilled Senior Operations Manager to lead our branch team in delivering exceptional customer satisfaction and driving business growth.
Key Responsibilities:
- Ensure a strong safety culture and compliance with safety initiatives among all associates.
- Manage the engineering, project management, and service departments to achieve operational excellence.
- Supervise, train, and develop a team of designers, project managers, technicians, project coordinators, supervisors, dispatchers, and administrative staff.
- Oversee the scheduling, execution, billing, and completion of install, service, warranty, and emergency jobs.
- Develop and manage budgets to meet revenue and gross margin targets.
- Communicate effectively with customers, vendors, suppliers, and subcontractors to execute plans and programs.
- Deliver projects within the original budgeted cost and execute monthly project cost and Work in Progress (WIP) analysis.
- Report information to management and take corrective action as needed.
- Manage assets, including inventory and company service vehicles, efficiently.
- Build a high-performance culture through annual performance reviews and development initiatives.
- Plan and allocate manpower effectively.
- Contribute to customer satisfaction and cash collections.
- Collaborate with the sales team to support branch growth and profitability.
- Control and calibrate inspection, measuring, and testing equipment.
Requirements:
- 10 years' experience in an operations manager role within the fire alarm and security industry.
- Effective communication skills to interact with diverse groups, including company leadership, regional staff, customers, and vendors.
- Strong team leadership and building skills.
- Knowledge of current fire alarm and security systems.
- Understanding of Profit and Loss statements and key financial drivers.
- Ability to attract, develop, grow, and retain a team.
- Understanding of technical aspects of product lines and applications.
What We Offer:
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short-term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Company cell phone, laptop, and vehicle.
- Professional career development opportunities.
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