Service Manager

1 week ago


Lima, Ohio, United States Truck Country Full time

Job Summary:

We are seeking a highly skilled and experienced Service Foreman to join our team at Truck Country / Stoops Freightliner-Western Star. As a Service Foreman, you will be responsible for overseeing the daily operations of our truck service department, ensuring that our customers receive exceptional service and that our technicians are equipped to provide top-notch repairs.

Key Responsibilities:

  • Assign priority to each vehicle Repair Order and select the appropriate Technician
  • Oversee shop workflow to ensure efficient and effective use of resources
  • Arrange contract repairs when work cannot be performed internally
  • Inspect completed work and documentation to ensure quality and accuracy
  • Provide training and mentoring to new employees to ensure they have the skills and knowledge needed to succeed
  • Monitor workspace and employees for Safety compliance to ensure a safe working environment
  • Communicate with customers to ensure their needs are met and they are satisfied with the service they receive
  • Maintain regular and dependable attendance, including working full shift and days scheduled (45 hours a week)

Requirements:

  • Previous supervisory experience in Truck Service is preferred
  • Experience with Proceed or other Heavy-Duty Truck DMS is a plus
  • Highly effective verbal and written communications skills are essential
  • Excellent customer service skills and professional demeanor are required
  • AA degree, technical school degree, or 4 years of related experience is preferred
  • Computer skills to include Outlook, Word, Excel, & Repair Order Processing are necessary

What We Offer:

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

80 HRS PTO within the 1st year

Weekly/monthly bonuses

About Us:

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Our Company Culture:

We are a family-owned and operated business that values our employees and customers. We are committed to providing a safe and inclusive work environment and to supporting our employees in their career development.

Equal Opportunity Employer:

Qualified women, minorities, and people with disabilities are encouraged to apply.


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