Service Manager

1 week ago

Lima, Ohio, United States Good Food Restaurants Full time
Service Manager Job Description

About the Role:

We are seeking an experienced Service Manager to join our team at Beer Barrel Pizza & Grill in Lima. As a Service Manager, you will be responsible for enhancing the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices.

Key Responsibilities:

  • Hold the service team accountable for exceptional and quick service to ensure the guest experience is at the top of everyone's mind every shift in collaboration with the FOH supervisor, if applicable
  • Responsible for keeping beverage costs at or below company goals by weekly ordering and inventory and actively using Margin Edge to track COG progress while actively adjusting your processes to align with store goals
  • Ensure FOH staffing levels are met by actively hiring for terminations and seasonal help - complete all steps for successful onboarding and training for new hires
  • Build relationships with your staff, be flexible with their scheduling needs, create a welcoming and enjoyable workplace, and provide praise performance feedback and developmental plans through timely evaluations to keep employee turnover to a minimum
  • You are responsible for all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary action, and terminations, while collaborating with your General Manager
  • Build weekly FOH schedules that align with labor budgets, are fair for staff, and work with the business flow
  • Communicate on an ongoing basis with your GM and maintenance team to flag high priority needs and follow through until the task is completed
  • Keep cleanliness as an ongoing project with weekly and daily cleaning, identify and assign larger tasks checklists, and follow through
  • Uphold server tip credit and dual jobs compliance
  • Uphold standards on BB Basics - attendance, uniforms, atmosphere, and environment.
  • 100% table touches through the dot program
  • Communicate to the BOH manager and GM food quality issues or guest suggestions.
  • Responsible for drive-time and carryout accuracy
  • Ongoing training of FOH staff - G.R.A.C.E. training, GFR Rewards, developing leaders and promotions from within your team
  • Directly oversees the Guest Service Specialist (GSS) team
  • Responsible for maintaining all up-to-date menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters throughout the restaurant; responsible for ordering menu page and cover replenishment through commissary as needed

Requirements:

  • A minimum of 3 years of supervisory or management experience
  • Experience in a high-volume restaurant with a full-service bar
  • Knowledge of or certification in safe food handling procedures
  • Knowledge of or certification in safe alcohol and bar procedures
  • Experience Leading diverse teams of people
  • Experience training and mentoring new staff
  • Strong judgment which can be used to set and achieve goals
  • A positive and upbeat personality, capable of inspiring others
  • Basic business math skills and computer literacy

Work Environment:

  • This position is a full-time, 50-hour, exempt salaried position
  • This position reports directly to the General Manager
  • This position is 100% in-person

Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy, and respect for each other.

  • Service Manager

    3 weeks ago

    Lima, Ohio, United States White's Honda Toyota of Lima Full time

    {"h1": "Service Manager Job Description", "p": "White's Honda Toyota of Lima is seeking a highly skilled Service Manager to lead our growing Service Department. As a key member of our team, you will be responsible for driving profitability and customer satisfaction while ensuring a high level of customer service within the department.", "ul": [{"li":...

  • Service Manager

    2 days ago

    Lima, Ohio, United States White's Honda Toyota of Lima Full time

    Job SummaryWhite's Honda Toyota of Lima is seeking a highly skilled and experienced Service Manager to lead our growing Service Department. As a key member of our team, you will be responsible for driving profitability and customer satisfaction within the service department, while ensuring a high level of customer service and a safe and healthy work...

  • Service Manager

    1 week ago

    Lima, Ohio, United States White's Honda Toyota of Lima Full time

    Service Manager Job DescriptionWhite's Honda Toyota of Lima is seeking a highly skilled Service Manager to lead our growing Service Department. As a key member of our team, you will be responsible for driving profitability and customer satisfaction within the service department.Key Responsibilities:Combine technical skills with people skills to deliver...

  • Service Operations Manager

    2 weeks ago

    Lima, Ohio, United States Waterco of the Central States, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Operations Manager to join our team at Waterco of the Central States, Inc. in Lima, OH. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our service center, driving business growth and profitability, and ensuring exceptional customer...

  • Mathematical Statistician Manager

    1 day ago

    Lima, Ohio, United States Internal Revenue Service Full time

    Job SummaryWe are seeking a highly skilled Mathematical Statistician to join our team at the Internal Revenue Service. As a key member of our Research, Applied Analytics and Statistics (RAAS) Division, you will be responsible for leading a team of statisticians and analysts in conducting research and developing statistical models to inform business...

  • Service Manager

    2 weeks ago

    Lima, Ohio, United States Truck Country Full time

    Job Summary:We are seeking a highly skilled and experienced Service Foreman to join our team at Truck Country / Stoops Freightliner-Western Star. As a Service Foreman, you will be responsible for overseeing the daily operations of our truck service department, ensuring that our customers receive exceptional service and that our technicians are equipped to...

  • Service Manager

    1 week ago

    Lima, Ohio, United States Truck Country Full time

    Job Summary:We are seeking a highly skilled and experienced Service Foreman to join our team at Truck Country / Stoops Freightliner-Western Star. As a Service Foreman, you will be responsible for overseeing the daily operations of our truck service department, ensuring that our customers receive exceptional service and that our technicians are equipped to...

  • Service Manager

    4 weeks ago

    Lima, Ohio, United States Truck Country Full time

    Job Summary: We are seeking a highly skilled and experienced Service Foreman to join our team at Truck Country / Stoops Freightliner-Western Star. As a key member of our service team, you will be responsible for overseeing the daily operations of our service department, ensuring that our customers receive exceptional service and support. Key...

  • Assisted Living Services Manager

    4 weeks ago

    Lima, Ohio, United States The Springs of Lima Full time

    Job SummaryThe Director of Assisted Living is responsible for overseeing the health and well-being of residents in our Assisted Living community. This includes directing the assessment, medication management, and daily living needs of residents. The ideal candidate will have a strong background in nursing and experience in supervising staff.Key...

  • Service Manager

    3 weeks ago

    Lima, Ohio, United States Good Food Restaurants Full time

    Service Manager Job DescriptionJob Summary:We are seeking a highly skilled Service Manager to lead our service team at Beer Barrel Pizza & Grill in Lima. As a Service Manager, you will be responsible for ensuring exceptional guest experiences, maintaining high standards of service quality, and driving sales growth.Key Responsibilities:Guest Experience: Hold...

  • Pediatric Nurse

    4 weeks ago

    Lima, Ohio, United States Maxim Healthcare Service Full time

    About the RoleWe are seeking a skilled Licensed Practice Nurse (LPN) to join our team at Maxim Healthcare Services. As a Pediatric Nurse, you will have the opportunity to provide exceptional care to patients in the comfort of their own homes.Key ResponsibilitiesAssess, plan, and implement patient care under the supervision of a clinical managerEducate...

  • Heavy Duty Truck Driver

    2 weeks ago

    Lima, Ohio, United States Jeffers Crane Service Full time

    Job OpportunityJeffers Crane Service is seeking a skilled Heavy Duty Truck Class A Tractor Trailer Driver to join our team.Key Responsibilities:Transport heavy equipment and components safely and efficientlyOperate an Electronic Logging Device (ELD) to track and manage routesMaintain compliance with safety regulations and industry standardsPrepare accurate...

  • Pediatric Nurse

    3 weeks ago

    Lima, Ohio, United States Maxim Healthcare Service Full time

    About the RoleWe are seeking a skilled and compassionate Licensed Practice Nurse (LPN) to join our team at Maxim Healthcare Services. As a Pediatric LPN, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.Key ResponsibilitiesAssess, plan, and implement patient care under the supervision of a clinical...

  • Physician Opportunity in Lima, Ohio

    1 week ago

    Lima, Ohio, United States Maxim Healthcare Service Full time

    Physician Opportunity in Lima, OhioWe are seeking a skilled Doctor of Medicine (MD) to join our team at a partner facility in Lima, Ohio. This is a fantastic opportunity for a physician to work in a dynamic environment with a flexible schedule.Key Highlights:Outpatient/Inpatient FacilityNo Holidays, Night, Weekends, or On-Call Coverage RequiredFlexible...

  • Service Director

    3 days ago

    Lima, Ohio, United States Rush Enterprises Full time

    Service Manager Job DescriptionRush Truck Centers is seeking a highly skilled Service Manager to lead our service department. As a key member of our team, you will be responsible for directing the efficient and profitable operation of our service department.Key Responsibilities:Develop and administer an annual operating budget for the service...

  • Service Department Administrator

    4 weeks ago

    Lima, Ohio, United States Murphy Tractor & Equipment CO Full time

    Job SummaryThe Service Operations Coordinator is responsible for maintaining accurate records and reports for the Service Department, ensuring seamless communication and data entry into the service business system. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a team environment.Key...

  • Service Foreman

    2 weeks ago

    Lima, Ohio, United States Rush Enterprises Full time

    Job Title: Service ForemanRush Truck Centers is seeking a highly skilled and experienced Service Foreman to join our team. As a Service Foreman, you will be responsible for ensuring that our diesel mechanics perform repairs correctly and efficiently, while maintaining a consistently high level of customer satisfaction.Responsibilities:Recruit, hire, and...

  • Assistant Manager

    2 weeks ago

    Lima, Ohio, United States Englefield Oil Full time

    Job SummaryThe Assistant Manager is a key leadership role responsible for providing guidance and motivation to site personnel, ensuring excellent customer service during assigned shifts. This position requires modeling and delivering quality customer service, adhering to policies and procedures, scheduling, profitability analysis, and vendor management.Key...

  • Restaurant Manager

    1 week ago

    Lima, Ohio, United States Lewis Family McDonald's Full time

    Join Our Team as a McDonald's ManagerWe are seeking a highly motivated and experienced manager to lead our team at Lewis Family McDonald's. As a manager, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service.Key Responsibilities:Lead and motivate a team of staff members to achieve sales and...

  • Customer Service Representative

    4 weeks ago

    Lima, Ohio, United States Happy Daz Full time

    {"title": "Cashier - West St", "description": "OverviewHappy Daz Restaurants is seeking friendly and upbeat professionals to deliver exceptional customer service in a fast-paced work environment.ResponsibilitiesGreet guests and build positive relationships with patrons.Prioritize a quality customer experience with a friendly approach and efficient time...