**Players Club Supervisor
1 week ago
We are seeking a highly motivated and experienced Players Club Supervisor to join our team at Route 66 Casino Hotel. As a key member of our Sales and Marketing department, you will be responsible for shaping and managing ongoing marketing programs, special events, and campaigns aimed at promoting a consistent and positive image.
Key Responsibilities- Assist in the development and implementation of marketing strategies to drive customer engagement and loyalty.
- Coordinate and train Player Club personnel to ensure exceptional customer service and experience.
- Manage point-redemption methods, club certificates, redemptions, and club vouchers according to policies and guidelines.
- Communicate and implement promotional programs at operational levels with cooperation of Marketing Director/Manager/Players Club Manager and Promotions Supervisor.
- Assist in the player point structure and issue redemptions for both cash back and for casino outlets in the form of a voucher according to policies and guidelines.
- Oversee direct mail reissue, direct mail return, direct mail bad address/ address updates.
- Track special events and promotions, ensuring the proper security and issuance of prizes, cash, and other promotional items.
- Coordinate information reports and/or custom managerial reporting requests by Marketing Director/Players Club Manager/Marketing Manager/Promotions Supervisor.
- Review and manage point-redemption process, budget control, review, and reporting.
- Maintain an accurate inventory of all merchandise, club, and casino collateral to ensure items are in stock at all times.
- Assist with promotional events and maintain knowledge of current special events, promotions, and other venues.
- Work closely with other departments to ensure seamless execution of marketing initiatives.
- Encourage players to keep coming back again and again by providing exceptional customer service and experience.
- Make PA announcements and write reports, correspondence, or other materials as needed.
- Provide leadership and direction toward marketing team members and evaluate promotional events with assistance of Director of Marketing/Marketing Manager/Players Club Manager/Promotions Supervisor.
- Communicate and implement programs with Director of Marketing/Manager and generate sales and incentive reports.
- Communicate system problems or concerns regarding program management with IT Department.
- Maintain knowledge and ensure that employees adhere to departmental procedures, internal controls, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
- Manage the activities and performance of Players Club Leads & Players Club Representatives.
- Deal with difficult circumstances and unreasonable demands in a constructive and professional manner, balancing the interests of customers, vendors, employees, and company.
- Carry out oral and written instructions, exercise tact, courtesy, and initiative in handling routine problems.
- Work odd and unusual hours, including holidays and weekends, and count money and calculate figures and amounts.
- Seek out information to solve problems and make decisions confidently and accurately.
- Maintain strict confidentiality of all sensitive information, such as guest/player information, financial data, casino player data, policies, and marketing plans.
- Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
- High School Diploma or GED Certification required.
- 0-1 year relevant experience and demonstrated ability to lead.
- Prior marketing, guest, or casino experience preferred.
- None required.
- Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
- Proficient with basic office equipment (e.g., computer, photocopying, and faxing).
- Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).
- Proficient with OASIS or AS/400 computer networks and Super PlayMate.
- Calculator, cash register, and other general office equipment.
- Requires employee to hear, stand, see, talk, walk, and repetitively use hands the majority of the time.
- Requires employee to occasionally bend, crouch/stoop, sit, and turn/twist.
- Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-50 lbs.
- Requires the ability to solve problems, organize, plan, make decisions, interpret data, reading, and writing the majority of the time.
- Recommend hiring, promoting, compensating, and terminating employees.
- Training, discipline, scheduling, apportioning work among others, directing, apprising productivity, measuring performance, and planning budgets.
- The job is performed indoors in a Casino environment with frequent exposure to smoke (e.g., cigarette smoke).
- Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board.
- Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
- Must pass a pre-employment alcohol/drug screening.
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