**Players Club Supervisor

1 week ago

Albuquerque, New Mexico, United States Route 66 Casino Hotel Full time
Job Summary

We are seeking a highly motivated and experienced Players Club Supervisor to join our team at Route 66 Casino Hotel. As a key member of our Sales and Marketing department, you will be responsible for shaping and managing ongoing marketing programs, special events, and campaigns to promote a consistent and positive image.

Key Responsibilities
  • Develop and implement marketing strategies to drive customer engagement and loyalty.
  • Coordinate and train Player Club personnel to ensure exceptional customer service.
  • Manage point-redemption methods, club certificates, redemptions, and club vouchers according to policies and guidelines.
  • Communicate and implement promotional programs at operational levels with cooperation of Marketing Director/Manager/Players Club Manager and Promotions Supervisor.
  • Assist in the player point structure and issue redemptions for both cash back and for casino outlets in the form of a voucher according to policies and guidelines.
  • Oversee direct mail reissue, direct mail return, direct mail bad address/ address updates.
  • Track special events and promotions, ensuring proper security and issuance of prizes, cash, and other promotional items.
  • Coordinate information reports and/or custom managerial reporting requests by Marketing Director / Players Club Manager / Marketing Manager/Promotions Supervisor.
  • Review and manage point-redemption process, budget control, review, and reporting.
  • Maintain an accurate inventory of all merchandise, club, and casino collateral to ensure items are in stock at all times.
  • Assist with promotional events and maintain knowledge of current special events, promotions, and other venues.
  • Work closely with other departments to ensure seamless execution of marketing initiatives.
  • Encourage players to keep coming back and make PA announcements as needed.
  • Write reports, correspondence, or other materials to support marketing efforts.
  • Provide leadership and direction toward marketing team members.
  • Evaluate promotional events with assistance of Director of Marketing/Marketing Manager/Players Club Manager/Promotions Supervisor.
  • Communicate and implement programs with Director of Marketing/Manager.
  • Generate sales and incentive reports to inform marketing strategies.
  • Communicate system problems or concerns regarding program management with IT Department.
  • Maintain knowledge and ensure that employees adhere to departmental procedures and internal controls.
  • Manage the activities and performance of Players Club Leads & Players Club Representatives.
  • Deal with difficult circumstances and unreasonable demands in a constructive and professional manner.
  • Carry out oral and written instructions, exercise tact, courtesy, and initiative in handling routine problems.
  • Work odd and unusual hours, including holidays and weekends.
  • Count money and calculate figures and amounts.
  • Seek out information to solve problems and make decisions confidently and accurately.
  • Maintain strict confidentiality of all sensitive information.
  • Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
Requirements
  • High School Diploma or GED Certification required.
  • 0-1 year relevant experience and demonstrated ability to lead.
  • Prior marketing, guest, or casino experience preferred.
Licensing and Certification
  • None required.
Computer Equipment, Software, Machinery
  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Proficient with basic office equipment (e.g., computer, photocopying, and faxing).
  • Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).
  • Proficient with OASIS or AS/400 computer networks and Super PlayMate.
  • Calculator, cash register, and other general office equipment.
Essential Physical Requirements
  • Requires employee to hear, stand, see, talk, walk, and repetitively use hands the majority of the time.
  • Requires employee to occasionally bend, crouch/stoop, sit, and turn/twist.
  • Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-50 lbs.
Essential Mental Demands
  • Requires the ability to solve problems, organize, plan, make decisions, interpret data, reading, and writing the majority of the time.
Supervisory Responsibilities
  • Recommend hiring, promoting, compensating, and terminating employees.
  • Training, discipline, scheduling, apportioning work among others, directing, apprising productivity, measuring performance, and planning budgets.
Work Environment
  • The job is performed indoors in a Casino environment with frequent exposure to smoke (e.g., cigarette smoke).
Other Requirements
  • Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board.
  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
  • Must pass a pre-employment alcohol/drug screening.

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