Customer Service Representative

3 weeks ago


Hillside, New Jersey, United States Best Foot Forward Full time
Job Title: Call Center Representative

Join our team at Best Foot Forward as a Call Center Representative and play a vital role in helping patients utilize their existing insurance coverage.

About the Role:

We are seeking a highly motivated and customer-focused individual to join our outbound call center team. As a Call Center Representative, you will use skip tracing methods to locate and engage with health insurance members, gather contact information, and update their personal details in our system.

Key Responsibilities:
  • Use skip tracing methods to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.
Requirements:
  • Prior call center, collections, or skip tracing experience/knowledge is preferred.
  • Demonstrates excellent written and verbal communication skills.
  • Maintains strong computer skills and is proficient in Microsoft Office or related software/databases.
  • Exhibits integrity and discretion in handling confidential medical information.
  • Is a team player with a strong work ethic and a positive attitude.
  • Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
  • Can pass a background check and drug screening.
What We Offer:

We offer a competitive salary of $60,000+ including bonus opportunity, a 39-hour work week, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity.



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