Export Customer Service Coordinator
5 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Export Customer Service Representative to join our team at Duncan Trucking LTD. As an Export Customer Service Representative, you will play a critical role in coordinating schedules for export loads with customers and suppliers, ensuring timely and efficient movement of goods.
Key Responsibilities:
• Schedule loading dates and times with customers in accordance with port cutoffs and driver availability, ensuring seamless coordination of export loads.
• Update Export Spreadsheet with loading schedules and other pertinent data, maintaining accurate and up-to-date records.
• Monitor loads for assigned key accounts from receipt through completion, providing timely updates to customers via daily reports.
• Communicate with customers via phone and email, responding promptly and professionally to their inquiries and concerns.
• Collaborate with Operations Staff to ensure special needs or problems are addressed, ensuring proper fulfillment of customer requirements.
• Discuss customer needs or problems with Operations Manager or National Sales Manager as needed, providing expert guidance and support.
• Confirm validity of booking numbers with steamship lines and terminals, correcting problems with inaccurate booking numbers as necessary.
• Assist and fill in for other Export Customer Service personnel as needed, performing tasks such as creating freight bills, submitting rail billing, and checking bookings.
• Obtain guarantees for additional charges and ensure all freight bills are updated and billable prior to load completion, working closely with Accounting personnel to ensure collectability of charges.
Requirements:
• Intermediate computer skills to navigate and update Truckmate database and Microsoft Office required.
• Strong research and organizational skills, with attention to detail and ability to multitask.
• Excellent verbal and written communication skills, with ability to effectively communicate with customers and internal stakeholders.
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