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Front Desk Coordinator

2 months ago

Buckeye, Arizona, United States AAM LLC Full time

Job Summary:

AAM LLC is seeking a highly skilled and detail-oriented Front Desk Monitor to join our team. As a Front Desk Monitor, you will be responsible for providing exceptional customer service to our clients and visitors, while maintaining a professional and welcoming atmosphere at our front desk.

Key Responsibilities:

  • Provide direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
  • Partner with the Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls, as well as assist with various administrative projects.
  • Filter inbound calls to determine the appropriate direction.
  • Greet all visitors/homeowners and determine their immediate needs.
  • Monitor pickups/deliveries.
  • Assist with event setup and breakdown as needed.
  • Perform other related duties as directed.

Requirements:

  • High school diploma or better.
  • Two (2) years of experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Preferred Qualifications:

  • Excellent customer service and communication skills.
  • Ability to offer support to administrative support staff with ever-changing needs.
  • Ability to elicit information from callers and visitors in a professional and efficient manner.
  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a high-volume, fast-paced environment.
  • Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet, and e-mail systems.
  • Ability to interact and work positively and effectively with staff at all levels.
  • Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

Sitting at a workstation utilizing a computer in an office setting. Walking throughout the property/facilities as needed. Occasional assistance setting up for events, meetings, etc.