IT Support Specialist
2 weeks ago
Position Overview: Technical Support Technician
The Technical Support Technician serves as a vital resource for addressing all technology-related inquiries from users. This role encompasses the monitoring and documentation of technology challenges, offering solutions, and escalating intricate issues when required. Furthermore, the position involves the upkeep and management of various technological assets, including computers, laptops, and peripheral devices.
Core Responsibilities:
- Installing and maintaining hardware and technology to guarantee peak performance
- Efficiently managing projects and tasks with precision
- Providing assistance through various channels for applications, file systems, and custom software
- Guiding users in configuring their personal devices to integrate with the institutional IT framework
- Thoroughly documenting all activities in the issue tracking system
- Employing analytical skills to diagnose and rectify diverse technical challenges
- Working collaboratively with team members to ensure prompt resolution of issues
- Supporting institutional initiatives and managing computer resources
- Keeping leadership updated on relevant developments or challenges
- Executing additional responsibilities as required
Essential Qualifications:
- Experience in the installation and maintenance of technology equipment
- Skills in project management
- Capability to deliver extensive support for various technological systems
- Expertise in troubleshooting and resolving technical difficulties
- Strong communication and documentation skills
COVID-19 Vaccination Requirement:
Applicants must be fully vaccinated against COVID-19 prior to starting employment. Please refer to the organization's website for details on vaccination protocols.
Physical Demands:
- Ability to stand, walk, talk, and hear
- Capacity to perform repetitive tasks and light physical activities
- Close visual acuity required
Work Environment:
No significant exposure to adverse environmental conditions.
Commitment to Diversity:
The organization encourages applications from individuals of diverse backgrounds, promoting inclusivity and equal opportunity. The institution is an Affirmative Action/Equal Opportunity Employer.
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